Director of Operations

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Carrier Enterprise currently has an exciting opportunity for a Regional Director of Operations in our Nashville, Tennessee location.

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.

Summary

The Regional Director of Operations provides leadership, management, and vision for the Mid-South region to ensure that the company effectively and efficiently delivers exceptional operational and fulfillment outcomes. This will include driving improved operational performance across all regional facilities and all operational disciplines (i.e., safety, warehousing, transportation, branch support operations, etc.), utilizing a variety of operational strategies.

This position will partner with customer service, order management, inventory planning, and regional and corporate business functions. Transportation and logistics responsibilities will include management of dedicated fleet and other transportation providers. The role will take on a key leadership role in driving change, creating standardized processes, and leading workplace safety initiatives.

The Regional Director of Operations will cultivate and leverage multiple cross-functional business relationships to identify and execute creative solutions to organizational opportunities and challenges. As a key member of the region’s leadership team, the Director of Operations will assist in setting the region’s strategic goals and ensure operating plans are aligned to support those objectives.

Essential Duties And Responsibilities

• Oversees recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies
• Develops strategies meant to assist the assigned area in meeting its critical goals and objectives in the most efficient manner possible
• Approves and allocates resources based on business priorities
• Evaluates and recommends changes to policies or procedures
• Work very closely and have a degree of responsibility over our customer service, order
• management, and inventory planning functions
• Drive compliance with Environmental, Health and Safety (EH&S) requirements along with managing change and creating standardized world class processes
• Transportation and logistics responsibilities will include oversight of the relationship with our contracted trucking partner
  
  

Requirements

Qualifications

• Dynamic leader who can inspire a multi-location, geographically dispersed team of managers and associates
• Solid process improvement competency
• Ability to analyze complex data and reports
• Ability to manage multiple priorities
• Build strong relationships with internal and external stakeholders
• Exceptional communication skills
• Solid business acumen and understanding of financial statements (P&L and balance sheet)
• Proficiency with Microsoft Office applications
• Ability to develop and mentor others
• Willingness to travel – 35% of the time
  
  

Education Requirements

• Bachelor’s degree preferred with a preference for Business, Engineering, or Supply Chain degree.
• Lean Six-Sigma Experience and Certification is beneficial.
  
  

Full-time and Part-time positions are available. Explore our career opportunities at www.carrierenterprise.com/careers Learn more about our company and team at www.carrierenterprise.com and www.watsco.com

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications and competence