Communications Manager

Title: Communications Manager

Reports to: Chief Development and Communications Officer

Status: Full-Time, Exempt

Hours/Location: Hybrid: Monday - Friday with occasional evening & weekend hours for events; Two Offices – 86th Street and 180th Street in Manhattan and community sites

SUMMARY: West Side Campaign Against Hunger (WSCAH)—established in 1979 and one of the largest and most successful food pantries in New York City—provides emergency food assistance and supportive services, including access to benefits like Supplemental Nutrition Assistance Program (SNAP), to low-income New York families. West Side Campaign Against Hunger's mission is to alleviate hunger by ensuring all New Yorkers have access with dignity to a choice of healthy food and supportive services.

WSCAH has seen significant growth and changes through the COVID-19 pandemic, as food security has significantly increased, while our community of customers, partners, funders, and individual donors has also grown. WSCAH's aim is to increase the organizational profile across NYC through elevated communication and engagement, to highlight and position WSCAH as a leading change-maker in emergency food across NYC.

Compensation and Benefits: The salary range for this position is $65,000 - $75,000 based on experience and qualifications. WSCAH offers a comprehensive benefits package, including company-paid medical, dental, and life insurance, 403b retirement plan with 6% match after one year of employment, as well as paid holidays and vacation leave.

JOB DESCRIPTION: West Side Campaign Against Hunger (WSCAH) is seeking a dynamic and versatile Communications Generalist to join our team. The ideal candidate will have a passion for our mission and be skilled in various aspects of communications, including marketing, public relations, social media, fundraising, event planning, website management, and overseeing the creation of materials. This role is crucial for enhancing WSCAH's visibility, engaging our community, and supporting our fundraising efforts.

Responsibilities

• Work closely with the Chief Development and Communications Officer (CDCO) to create and execute WSCAH communication strategies to increase awareness of the organization and financial support for WSCAH.
• Lead and manage design, production, and distribution of fundraising and engagement campaigns across email, website, social media, and print.
• Support the creation of fundraising materials including appeals, customer stories, SWAG, and annual reports, as well as planning, overseeing, and implementing donor communications across all distribution channels.
• Collaborate with graphic designers, photographers, and other creatives as needed.
• Oversee the maintenance and updating of the WSCAH website to ensure it is current, accurate, and engaging.
• Monitor website analytics to track performance and identify opportunities for enhancement.
• Work with the CEO and CDCO to coordinate regular Board communications and support quarterly Board Meetings.
• Draft internal communications to staff and Board of Directors on organizational priorities, growth, and opportunities.
• Function as a collaborative and active member of External Affairs team including participation in events, cross-team and organizational initiatives.
  
  

Required Skills And Qualifications

Qualified candidates will possess a passion for WSCAH's mission along with:

• Bachelor's degree and a minimum of 4 years of related experience
• Experience with website management and content creation
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and deadlines simultaneously
• Understanding of current social media platforms and their use for non-personal engagement
• Excellent communication skills, including developing consistent messaging, compelling campaigns, and an overall cohesive communications platform
• Proficiency in Microsoft Office and strong familiarity with HTML email marketing, web-based marketing tools and social media platforms
  
  

Preferred Skills And Qualifications

• Experience working in Emergency Food, or at direct service non-profit organization
• Understanding of regional philanthropic community
• Written and spoken proficiency in both English and Spanish
  
  

The Ideal Candidate Will Also Demonstrate

• A positive attitude, strong teamwork ethic and the ability to take complete ownership of responsibilities
• The ability to work under pressure and time constraints
• The ability to be strategic, creative, and flexible in the planning and execution of goals and strategies
• The ability to work well with people at all levels and to develop and maintain beneficial relationships with colleagues, donors, and community members
• Flexibility in schedule
  
  

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, responsibilities or working conditions associated with the position.

To apply: For full consideration, applicants must submit a cover letter expressing their interest in the role in addition to a resume

WSCAH is committed to a diverse, equitable and inclusive workplace. WSCAH is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

COVID-19 Vaccination Requirement Notice

Candidates for this position must have received or be willing to receive the COVID-19 vaccine by date of hire. All individuals hired for WSCAH positions that are on-site and/or require in-person interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law. WSCAH complies with federal, state, and local laws regarding accommodations related to this policy.