Retail Store Manager

As the WGACA Store Manager, you are a critical leadership partner to the Store Management Team. You are someone the store staff can rely on for guidance and growth. You will partner with the Director of Retail to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.

Areas of Responsibilities:

Leadership and People Management

Model behavior that reflects the company’s core values

In partnership with Upper Management, manage overall team performance & growth:

• Hold people accountable to a high standard of excellence
• Recognize the contribution of others and celebrate success
• Manage and monitor team morale & talent retention
• Provide clear feedback and regular coaching
• Foster team’s ongoing growth & development through both training & on-the-job learning
• Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
• Assist in recruitment, selection, and on-boarding of store staff

Partner with Management to execute effective store communications, ensuring that staff is involved & updated

Display a strong commitment to self-development and growth

Deliver the Customer Experience

Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets

Partner with Management to create the customer journey in your store – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships

Build a strong consignment business in your store

Represent the Brand

· Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude

· In partnership with Management, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business

· In partnership with Management, take ownership for maintaining the WGACA aesthetic across all touchpoints including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

Operational Excellence

· Understand the importance of efficient store operations & support the management team in achieving this

· Consistently adhere to all operational procedures

· Take ownership for accuracy of information entered in POS & other technology as required

· Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)

· Protect our assets by adhering to all loss prevention and operational policies & procedures

· Communicate merchandise needs to GM to support sales

· Ensure strong partnership with your management team to ensure alignment & timely two-way communication

Drive the Business and Deliver Results

· In partnership with Management, ensure the store is on target to achieve financial targets through monitoring and improvement of measureable statistics that drive the business

· Monitor team sales targets & other metrics, provide feedback and analysis to the GM/SM

· In partnership with Management, manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary

· Ensure disciplined control of payroll expenses