Customer Support Lead

We areactively searching forCustomerSupportLeadandCustomerServiceRepresentatives to joinour innovative and expanding family run firm.You will provide exceptionalcustomerserviceandsupportto prospectiveconsumersby utilizing your high emotional intelligence, problem-solving skills, and charismatic andempatheticpersonality.As theCustomerSupportLead, you will receive extensive training,in person andvirtualsupport, and one-on-one mentorship,to become fully equipped as an expert in the industry andthe brand ofour organization.You will become exceptionally well-versed in this program leading to potential advancement opportunities.

SupportLeadResponsibilities:

• Create exceptionalcustomerexperience by actively listening, addressing thecustomer's wants and needs, and overcoming objections
• Provide detailed information regarding products andservicesthat reflect thecustomer's needs
• Handlecustomercomplaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
• Implementation ofmarketingdirectives and sales strategy on a local level in assigned territories to engageconsumersand assist in relationship development with the brand
• Track and report measures of success in themarket
• Collaborate on new campaigns and strategies to increasemarketexposure and new business
• Work collaboratively with upper-level management and the sales team to evaluate thecustomerservicetactics and discuss ways to improve the closing ratio
• Work closely with the compliance to ensure a seamlesscustomerexperience from outreach to product delivery and installation
• Follow all company andclientprivacy policies while handlingcustomer's information
• Regularly attend and actively participate in training sessions, networkingevents, and conferences
• Expand into a recruiting capacity and learn to teach and train others while executing personal tasks
  
  

We are looking to raise the bar inconsumerrelations, engagement and connecting people with the right products andservicesto suit their needs. Our goal is simple: to develop relationship-basedcustomerserviceopportunities that not only convey the message, but make sure it was received. This serves our brand in both the short and long-term, as any exposure is good exposure!

Apply if you are:

• Ambitious and self-motivated
• Excited about learning and expanding comfort zones
• Able to work well with a team or independently
• Wanting to grow personally and professionally
• Comfortable speaking with customers
• Able to manage their time effectively
  
  

We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.

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