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The Assistant Front Office Manager is responsible for giving direction to the entire Front Office, Reservations, BellServices,Concierge,andGuestServicesdepartmentsensuringallqualitystandardsare incompliance andthatpolicies andproceduresareconsistently applied.Thispositionmanagesthedayto dayoperationofthe Front Office, including, but not limited to running full shifts, managing the room inventory and the flow of arrivals and departures. This role is responsible for responding to guest requests and complaints and ensuring problem resolution that satisfies the guest.
Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectationsaremet.Allmaintenanceissues properlylogged andfollowedupon
Respondtoallguests’requestsorinapropermannerandensureappropriateactionis taken