Broker Operations Manager

Job Summary: We are seeking an experienced and dynamic Brokerage Operations Manager to oversee and optimize the day-to-day logistics and transportation operations for one of our growing clients in the logistics industry. The ideal candidate will lead a team to ensure efficient shipment coordination, foster strong relationships with carriers and clients, and maintain a high standard of service excellence.

Key Responsibilities:

• Oversee the daily operations of the brokerage team, ensuring timely and cost-effective shipment coordination.
• Develop and maintain strong relationships with carriers, negotiating rates and service agreements to meet client needs.
• Manage carrier compliance with company policies and industry regulations, ensuring safety and legal standards are met.
• Monitor and improve performance metrics, including on-time delivery, customer satisfaction, and operational efficiency.
• Collaborate with internal teams, including sales and customer service, to ensure seamless communication and delivery processes.
• Identify opportunities for process improvements and implement solutions to optimize workflow, reduce costs, and increase service reliability.
• Stay current on industry trends, market conditions, and regulatory changes to make informed decisions.
• Provide leadership, coaching, and development to the brokerage operations team to enhance their skills and performance.

Qualifications:

• Proven experience in logistics, transportation brokerage, or a similar field, with a focus on operations management.
• Strong leadership and team management skills, with a track record of driving operational success.
• Excellent negotiation and relationship-building abilities.
• Familiarity with transportation regulations, industry standards, and safety protocols.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Strong communication skills and the ability to work collaboratively with internal and external stakeholders.

Preferred Skills:

• Experience with transportation management systems (TMS) and other relevant technology platforms.
• Strong understanding of supply chain management and logistics processes.