Help Desk Technician

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.

Job Title: Help Desk Technician

Location: Draper, UT 84020

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Pay rate: $30/hour on W2

Job Description

Responsibilities:

• Respond to client and employee technical support requests via phone, email, or in-person
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Escalate complex issues to senior technical staff as necessary
• Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
• Provide basic training and support to clients and employees on commonly used software applications
• Maintain accurate documentation of technical support requests and resolutions
• Collaborate with other technical staff to identify and implement process improvements
• Participate in after-hours on-call support rotation as required
  
  

Requirements

• High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
• Proven experience in a technical support role
• Strong understanding of computer hardware and software, including operating systems and applications
• Familiarity with basic networking concepts and protocols
• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Willingness to work flexible hours as needed, including evenings and weekends
• Customer service-oriented attitude
  
  

Physical Demands

• The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended periods of time.
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen® is an equal opportunity employer supporting workplace diversity.