Business Analyst - Return Utah

Job Description

The Return Utah program i s similar to an internship designed for adults looking to re-enter the workforce after an extended absence. These opportunities are structured as return-to-work positions that provide the experience, training, skills, and mentoring an individual need to return to the workforce.

Return Utah is a 16-week program for people who have taken a career break for at least one years or more for reasons such as starting or raising a family, caring for a family member, chronic illness, enhanced education, other personal/career related needs, etc. Those serving, separated, or retired from military service and their spouses and/or partners are not required to meet the two-year requirement. A career break of any length makes them eligible to participate in the program.

This is a full-time, intent-to-hire Return Utah opportunity. Upon completion of the program, based on performance, participants may receive an offer of employment.

To Be Eligible For This Return-to-work Opportunity, Candidates Must

• Be on a career break of one or more years at time of application unless currently serving, recently separated, retired from military service, or supporting a military spouse/partner.
• Have prior professional experience in functional area of interest.
  
  

The Utah State Tax Commission is currently looking to fill a Business Analyst position in the Taxpayer System Support group.

The Business Analyst Will Typically Perform The Following Activities

User Support – Internal and External Customers

• Provide Daily support to Taxpayer Access Point (TAP) users on the phone, in person or by electronic means
• Assist the User in resolving their issue. Examples include, answering FAQ's, resetting passwords, providing instruction and technical assistance.
• Assisting TAP Users with troubleshooting .txt (fixed-length) files and importing/uploading templates
• Respond to TAP User email inquiries
• Assist TAP Users with business registration
  
  

System and acceptance testing

• Manipulate data to meet requirements of test scripts
• Execute test scripts, analyze, and document the test results.
• Work with developers to resolve errors and complete regression testing.
  
  

System Support

• Research TAP errors and issues determining cause and scope of the problem. Identify impact of system changes and recommend solutions for system issues.
• Document and confirm TAP system problems either reported by Users or identified in testing.
• Work with programmers and business experts to determine appropriate action.
• Analyze TAP system functionality and interview Users to define business requirements for program changes.
  
  

TAP Training

• Create User system training presentations using Excel, Word, Power point or other training tools.
• Provide instructions, handouts, and demonstrations and follow up training for Divisions, Sections, groups and individuals.
  
  

Project Team Member

• Actively participate on project teams from definition to completion.
• Communicate and document testing results.
  
  

Remote

• This position may be eligible for remote work (within Utah).
• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
  
  

Preference Given To Applicants With

• Computer experience troubleshooting different browsers, connectivity, pop-ups, printing, etc.
• Customer Service experience with TAP.
• Experience testing in Gentax and TAP.
  
  

Why You Should Join Our Team

Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits . In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!

• Health Insurance - Public Employee Health Program (PEHP):
• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)
• 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
• 4 vision plan options under EyeMed or OptiCare
  
  

• Retirement - Utah Retirement Systems (URS):
• Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
• Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Paid Time Off:
• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
• Annual leave increases with years of service.
• There are also 12 paid holidays.
  
  

The Agency

Our mission is to collect revenue for the state and local governments and to equitably administer tax and assigned motor vehicle laws. For more information about this agency, please check out Utah State Tax Commission.

Qualifications

• Good grammar/writing and verbal communication skills
• Technical knowledge of and troubleshooting browsers (e.g. certificates, pdf viewers, cache/cookies/history)
• Familiar with tax filing software (e.g. QuickBooks, ADP, TurboTax (Intuit))
• Knowledge of HP/Mac commands, Cell phones/tablets and Microsoft controls
  
  

Supplemental Information

Working Conditions

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  
  

Physical Requirements

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
  
  

Other Requirements

• Personal tax filings and vehicle registrations must be current and complete.
• A conditional offer of employment will be made pending a satisfactory completion of a background investigation.
• Must be able/willing to work in a telephone call center