Technical Support Analyst

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website .

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

Responsibilities

• Reconcile and maintain balance sheet and general account
• Provide on-site IT support to local user base
• Assist in making the assigned project(s) delivered within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party to troubleshoot issues
• Describe and reinforce skills in order to provide exceptional service
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned
  
  

Basic Qualifications

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)
  
  

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.