General Manager- Food and Nutrition

If you have extensive experience in a healthcare environment - you are encouraged to apply now!

Our client

Our client is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. This healthcare system is recognized regionally and nationally for excellence in medical care. Patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service. This is a 900-bed hospital where the GM will lead the entire Food & Nutrition operations including patient meal services, retail, doctors lounge and catering.

Strong Operations, Finance, Patient, Retail, and Client Relations are essential for success in this role. A true commitment to Nursing Relationships and the Patient Experience is needed. Staff development, engagement, and understanding of regulatory compliance in DC a plus.

We are looking for candidates who will:

• Have oversight of day-to-day operations
• Deliver high quality food service
• Achieve company and client financial targets and goals
• Develop and maintain client and customer relationships
• Develop strategic plans
• Create a positive environment
  
  

The ideal candidate:

• Has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively
• Has General Manager Food & Nutrition leadership experience in a healthcare environment
• Has experience managing in a union environment
• Has outstanding client relationship skills and strong financial acumen
• Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
• Can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
  
  

Position Summary

• Directs all contract management service operations at a single account/unit. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to an account, may have multiple clients and/or satellite locations
• Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day-to-day operations
  
  

Key Duties

• Directs all contract services
• Oversees management/administrative team who are responsible for special functions, cash control and payroll
• Customer and client satisfaction
• Drives growth
• Financial management
  
  

Basic Qualifications & Requirements

• Basic Education Requirement - Bachelor’s Degree or equivalent experience
• Basic Management Experience - 5 years
• Basic Functional Experience - 5 years
  
  

MUST HAVE

• Bachelor’s Degree or equivalent experience
• 5 years of Functional & Management experience
• Experience in food service management
• General Manager Food & Nutrition leadership experience in a healthcare environment
• Experience managing in a union environment
• Experience in a hospital with a 500 bed minimum
• Experience in client relationship and strong financial acumen
• Experience in managing team who are responsible for special functions, cash control and payroll
• Experience in Financial management
• Experience in Delivering high quality food service