Director HR Business Services

Facility: 1800 Parkway Center

Job Summary

The Director, HR Business Services will be responsible for providing leadership and direction or the ongoing maintenance and support for HR systems, data, analytics and business processes. This includes the execution of HR operational activities, ensuring functional resources and technology are deployed efficiently, effectively, and in line with enterprise priorities. This role is also responsible for assisting HR functional areas in the optimization of processes, as well as the implementation of low defect-rate, technology-enabled methods that drive efficiency for Human Resources and our Team Members. This role partners closely with cross-functional teams such as Business HR, COEs, Information Technology, Payroll, and Legal to define process objectives and success metrics that ensure achievement, as well as "best in class" service delivery and Team Member experience.

Core Responsibilities And Essential Functions

• Develops and leads the HR operations function, taking an end-user mindset to continuously improve operational effectiveness, data integrity and Team Member experience. Seeks opportunities to automate and systematically improve processes across the Human Resources organization.
• Assist in the development and maintenance of the technology roadmap in support of HR strategy.
• Reviews processes for issues and bottle necks. Seeks out and implements solutions to streamline HR processes while understanding impacts.
• Oversees the internal HR Business Analysts, Quality Assurance and HR Data teams, as well as partners with internal and external vendors.
• Collaborates with varying levels of indirect reports/resources and manages through influence. Uses capabilities to influence customers, stakeholders, and project managers to properly manage divergent expectations.
• Conducts periodic reviews to monitor milestone progress; identifies potential issues with key stakeholders and keeps HR leaders apprised of project status.
• Establishes the HR Operations function and develops metrics to measure effectiveness including SLAs, scorecards and a feedback loop for continuous improvement.
• Ensures that documented processes are adhered to organizationally, provides timely feedback to partners to ensure consistency and accountability.
• Leads team with a focus on system improvement and automation. Manage changes made to HR processes and systems with stakeholders.
• Assists with the leadership of HR strategic technology planning, development of key initiatives, and tactical execution of operational activities, ensuring function resources are deployed efficiently, effectively, and in line with enterprise priorities business. For example: Conversion of HR systems from acquired companies and/or continued system and process updates.
  
  

Required Minimum Education

• Bachelors Degree in Computer Systems Analysis, HR Development, Business Administration or Business Information Systems Preferred
  
  

Required Minimum License(s) And Certification(s)

All certifications are required upon hire unless otherwise stated.

Additional License(s) And Certification(s)

Required Minimum Experience:

Minimum 7 years In-depth experience leading a centralized HR Service Delivery function and/or an HRIS function. Required and

Minimum 3 years Experience with cloud bases/ SaaS technologies. Required and

Minimum 2 years Experience with Workday highly desirable. Preferred and

Minimum 5 years Experience leading complex and multi-faceted programs. Required and

Required Minimum Skills

Ability to work independently, prioritize workload, utilize a wide degree of creativity and latitude to accomplish goals, understand business implications of decisions, and complete projects with minimal supervision. High

Ability to think through HR processes and propose technological solutions to save time, improve controls and improve service quality. High

Strong analytical, diagnostic, and problem-solving skills; high attention to detail. High

Excellent written and oral communication skills including the ability to communicate clearly with all levels within the organization. High

Excellent customer service focus. High