Technician, IT Support (6-month contract)

At Fiera Capital

We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:

• Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.
• Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career.
• Your Rewards & Recognition: We deeply value our people and their contributions and that’s reflected in our competitive compensation and benefits packages and our collaborative culture.
• Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing.
  
  
  

What we are looking for:

Under the supervision of the Supervisor, IT-Services, the technician provides first level IT support to users. They will be part of a call center.

Position type: 6-month contract

Your responsibilities:

In the course of his or her duties, the incumbent of the position shall perform the following duties:

• Respond to IT incidents and requests.
• If necessary, transfer requests and incidents to a more specialized level of support.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
• Maintain the inventory of IT assets rigorously.
• If necessary, help resolve IT incidents remotely.
• Guide and train the users on best practices whenever possible and needed.
• Maintain and improve the IT work desk, stockroom, etc.
• Contribute to the documentation of IT incident resolution processes.
  
  
  

Must have requirements to be successful in this role:

• College or professional diploma in computer science or any other discipline deemed relevant
• Very good verbal and written communication
• Autonomy and ability to work effectively in a team
• Good knowledge of Windows 10, Office 365 environment, iPhone and Android devices
• Excellent knowledge of French and English (oral and written)
• Asset, level 1 IT Support experience
  
  
  

Special Conditions if Applicable

• The technician must be available to start early (7:30 am) or finish late (6:00 pm).
  
  
  

Additional Information:

• Fiera Capital adheres to a hybrid working environment with 3 days in-office per week
• If you are interested in a career at Fiera Capital and you meet 70% or more of the requirements, do not hesitate to submit your application!
  
  
  

For all positions in Quebec (Montreal and Laval), proficiency in French, both spoken and written, is mandatory. Working English proficiency is also required in order to serve our offices and clients around the world.

Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset, and our goal is to create an inclusive and equitable environment where everyone can achieve their true potential.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or on the basis of disability, genetic information or any other federal, state, or local protected class. Fiera Capital will not tolerate any form of discrimination or harassment.

All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance, and business needs. We are pleased to receive applications from qualified individuals from a variety of backgrounds. Job applicants who are individually selected for an interview will be notified that accommodations are available upon request. If a selected participant requests accommodation, Fiera Capital shall consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability.

Please stay vigilant and never share personal or confidential information during this hiring process, unless it is through Mintz Global Screening, the secure platform we use to exchange such information. If in doubt, or if you think you have been a victim of fraudulent manoeuvres during your hiring process, please contact us.

Please note that job titles indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.

We thank all applicants for their interest in a career with Fiera Capital. We will only contact those selected for an interview.