LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
*Up To $110K Annually includingPerformance Based Commission
Closed Every WeekendTo Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits Available
401K Matching Retirement Plans
On-Going Training & Career Advancement
Continuous Training Available Through The CBA Flywheel Learning System
Chaplin Care Support Available
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
, Job Description
Job Title:
Automotive Service Manager
Location:
714 S. Weber Rd
Bolingbrook,IL60490
Job Overview:
The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report to the Service Manager.
Responsibilities include, but are not limited to:
Manage office and shop personnel and daily operations
Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
Take necessary corrective and/or disciplinary action for employee non-compliance
Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
Direct the smooth, orderly and organized operation of the shop
Maintain a personal positive attitude and positive communications at all times
Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
Ensure selection of quality parts
Ensure target margins are achieved
Open and close shopon a daily basis
Perform daily accounting closing and balancing procedures
Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Serve as the primary communications interface to the customers, before, during and after service
Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Other duties may be assigned
, Qualifications
Qualifications:
Experienced in building cohesive communication and trust amongst the team of an Automotive repair facility
Experience in identifying and improving the elements that stimulate growth in an automotive repair facility
Experience in developing/ training and leading a guest service team to improve the guest experience
Experience in building relationships with technicians and developing them through coaching and accountability
Experience in creating, developing and maintaining relationships with current and new guest, including business relationships with fleet owners.
Experience in the mechanical systems of multiple vehicle makes/models, the parts required, and the selection of quality parts at a good price.
5 years work experience in Automotive Customer Service & Service Sales
Supervisory or Management experience in the Automotive Industry
Proficiency in Windows based computer software and automotive store applications
Experience in TekMetric software application preferred, but not required
Graduation from an industry recognized service training programpreferred by not required
ASE Service Consultant certification or equivalent experience a plus
Current driver’s licenses
Driving record acceptable to our current insurance carrier
Physical Requirements:
Being on your feet for the majority of the workday (standing, walking, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 290+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Christian Brothers Automotive Corporation by 2x