Program Manager

Responsive recruiter

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
  
  

Company Profile

Soccer Shots is the leader in youth soccer development for children ages 2-8. Our nationally recognized program offers a high energy, fun, age-appropriate introduction to the wonderful game of soccer. Our innovative curriculum emphasizes both soccer skills and character development. Our goal is simple: to leave a lasting, positive impact on every child we serve.

Soccer Shots Cous

Soccer Shots COUS (COUS) was established in 2010. COUS covers the regions of Washington D.C., Maryland, Northern Virginia, Miami FL, New York City NY, and Nashville TN. Soccer Shots Baltimore Washington stretches from Harford County, MD to Prince William County, VA. Soccer Shots Baltimore offices are located in Laurel, MD, and Fairfax, VA. COUS works closely with Soccer Shots Franchising national headquarters in Middletown, PA.

Benefits/Perks

• Health insurance (medical, dental, vision)
• Health savings account
• Retirement plan with 3% company match / Simple IRA
• Eligible for seasonal customer satisfaction bonus and end of year bonus
• 14 PTO days + one extra day per year of service
• 10 paid holidays
• Remote work on Fridays
• Professional development reimbursement
  
  

COMPENSATION: $45,000 to $50,000 annually

REPORTS TO: Director of Operations

OBJECTIVE OF POSITION: To implement all seasonal operation duties related to Soccer Shots Baltimore Washington. The Manager will be responsible for the following functions:

Season Preparation

• Set up and maintain our core operational systems [Configio, Google Calendar, Master Spreadsheet]
• Primary responsibility is to ensure all tasks identified in season prep schedules are completed
• Coordinate routing with Coaching Managers
• Perform marketing tasks related to existing accounts [flyer drops, final reminder drops, attend back to school nights]
• Assist running Free Fun Days as needed
• Prepare account summary sheets [i.e. One Sheeters] for program details and other key information
• Create and provide Certificates of Insurance to partners as needed
• Attend seasonal instructor meetings
  
  

Season Management

• Execute core operational tasks during each season such as sending rosters to schools; update Configio & Google Calendar; update Session Trackers on Master Spreadsheet
• Cancel and reschedule all Private and Public classes as needed
• Act as liaison with Weekend Team for programs updates, cancellations, feedback, etc.
• Work with schools to ensure enrollment goals are met, and ensure coaches have appropriate credentials completed and paperwork provided.
• Consolidate public programs per instruction from Director of Operations
• Manage seasonal interns
  
  

Customer Service

• Respond to all inbound parent emails and customer support tickets within 24 hours
• Respond to all inbound school director emails within 24 hours for issues related to service questions, concerns, child attendance, etc.
• Send outbound communication [email & text] to parents and school directors for cancellation notifications, rescheduled classes, delays, substitute coaches, site changes, and other important updates as needed
• Manage phones to include answering calls, returning messages, texting links to classes, calling parents to discuss issues/respond to feedback, etc.
• Keep school directors informed about rosters, coach substitutions, delayed arrivals, feedback from parents, etc.
• Communicate with coaching team regarding feedback from parents and schools regarding coaching performance, preparedness, and other feedback
• Enhance NPS scores by responding to midseason and end of season survey responses to include Detractors with specific concerns, reach out to less loyal customers who have not provided comments about how we can improve, and thank Promoters for recommending our program, etc.
  
  

WORKING HOURS/LOCATION/SCHEDULE:

The job description above is a full-time, exempt position requiring a minimum of 40 hours of work per week. On occasion, it will be necessary to work additional hours, including some weekday evenings and some Saturdays, to meet deadlines and to exceed goals. Your weekly agenda and schedule will be assigned by your supervisor. Many Soccer Shots programs run weeknights & weekends, and availability is paramount.

You will be expected to work out of central office [address listed below] as well as travel to partner sites in the DMV region.

Central Office: 312 Marshall Avenue, Suite 1000. Laurel, MD 20707

Soccer Shots Objectives

• For Soccer Shots to be the best run, most popular, and most successful program offered in DC/MD/VA
• For Soccer Shots to have a reputation of excellence. An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season
• To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals
  
  

Company Expectations

• Prompt, reliable, and professional communication—responds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours
• Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
• Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season
• Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors
• Adhere to all company policies and represent Soccer Shots with professionalism and integrity
• Coach sessions as needed depending on the season and minimum staffing levels
  
  

Commitments

Soccer Shots employees are committed to representing Soccer Shots in a fashion consistent with the company's six Core Values. Compensation is based on performance, and Soccer Shots reserves the right to terminate employment for failure to meet expectations.

Performance Evaluations And Reviews

• Performance will be reviewed after the first 60 days of employment
• Objectives of the position and company expectations will be reviewed quarterly through a meeting with supervisor
• Soccer Shots will perform an annual review in December of each calendar year
  
  

Compensation: $45,000.00 - $50,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you looking for a great job where the work is actually fun?

Do you want to work somewhere you can get real job experience while making a difference in your community?

Are you passionate about sports, education, being a positive role model and impacting young children?

Welcome to Soccer Shots!

We change lives.

We help children learn, grow and meet their developmental goals.

We care, a lot.

Soccer Shots is an engaging children's soccer program for children ages 2 to 8. Our goal is to leave a positive and lasting impact on kids through introduction to sports and activity.

Our coaches are at the heart of what we do, our real MVPs if you will. They create smiles and deliver character-building FUN by teaching age-appropriate soccer skills to kids in the local community.

Soccer Shots coaches are equipped with...

• Training - We make sure our coaches are comfortable on the field by offering informative online & in-person training to equip coaches with our curriculum and helpful (developmentally appropriate) coaching techniques.
• Curriculum – Our curriculum is FULL of the stuff kids and parents love! Our program is curriculum based, so coaches are provided with session guides and mobile friendly resources to help you deliver the Soccer Shots experience.
• Ongoing feedback and growth opportunities - We’re a growing business and are always looking to find passionate and reliable team members to help us continue to grow.
• Equipment - We provide everything you need for a Soccer Shots session in an on-the-go bag that fits in the trunk of a car. It’s why we can have Soccer Shots in convenient locations like school gyms, classrooms, outdoor spaces, local parks and community centers.
• Opportunities to provide feedback - We value the feedback of our dedicated team and want to know how to make our program better for the families we serve, and our coaches.
  
  

Whether you’re looking for a part-time, flexible job, or a full-time career - if you have a passion for positively impacting children, we’d love to talk to you!