Director of Operations Croc's Resort Costa Rica
Director of Operations Croc's Resort Costa Rica
Remington Hospitality
Dallas, TX
See who Remington Hospitality has hired for this role
The Day-to-day
- Works closely with the Area General Manager to implement strategic Initiatives
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations
- Responsible for employee engagement of the team, utilizing the tools provided and through coaching, training, rewards and development.
- Provides leadership and direction to maintain and improve the guest experience within the resort, consistent with the company’s service standards.
- Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of operations staff for the efficient operation of the departments.
The Ideal Candidate
- Ability to work varied shifts, including weekends and holidays
- Working knowledge of hotel management system and operations.
- Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
- Broad management and leadership knowledge of hotel operations.
- Ability to utilize guest service satisfaction performance metrics , to generate action plans to address service opportunities.
- Ability to influence others to accept practices and approaches related to hotel operations.
- Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
- Excellent customer service skills.
- Able to lead and mentor a team.
- Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
- Effective listening abilities and be able to make strong judgment call.
- Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
- Ability to effectively communicate in English & Spanish, in both oral and written forms.
- Technical knowledge and experience with property management system and POS.
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Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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