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Job Schedule: 8a to 6p weekdays, generally; travel 50% of the time
Benefits: Medical, Dental, Vision, 401K
Company Overview
Posterity Health focuses exclusively on evaluating and treating individuals for Male Reproductive Health & Fertility. We enable couples having trouble conceiving to proactively assess and treat male factor conditions. We have assembled a team of national experts to support men from initial conception planning to life impacting decisions.
Today 1 in 6 couples has trouble conceiving and in more than 50% of the cases a male factor is involved. Male fertility issues frequently go undiagnosed and untreated. Just as all women are treated by physicians with specialized gynecologic training and expertise, we believe men deserve treatment from male fertility specialists. Our goal is to proactively work with men to facilitate the birth of a healthy child as easily and inexpensively as possible!
Posterity Health offers male fertility expertise through a combination of virtual visits, at home diagnostics, and in-person consults. We partner with Fertility Centers, OB/GYNS and Primary Care Providers to unify the experts. Perhaps you are a passionate expert to help us achieve this important mission.
Overview
We are seeking an experienced and motivated Client Success Manager to oversee a portfolio of 75-100 fertility clinics in the East region. The ideal candidate will be responsible for building and maintaining strong relationships with clients, increasing referrals and revenue, and ensuring client satisfaction.
Qualifiers
Bachelor's degree in business, marketing, or related field
5+ years of experience in Client Success or Account Management
Healthcare experience is required
Experience in the fertility market strongly preferred
Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients at all levels
Proven track record of driving customer service and satisfaction
Strong analytical skills, with the ability to identify market trends and develop strategic account plans
Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle.
Project management experience with a strength of "pulling the thread all the way though," you are a proactive problem solver
Effectively convey client needs to internal stakeholders.
Ability to work independently and manage multiple priorities in a fast-paced environment
Willingness to travel up to 50% of the time
Key Responsibilities
Lead and coordinate the implementation of Fertility Centers and Community Providers internally and externally
Build and maintain operational infrastructure in new markets, including onboarding and implementing Ambulatory Surgical Centers
Build and maintain strong relationships with key stakeholders at each fertility clinic in the portfolio
Develop and implement strategic account plans to increase referrals and revenue across the portfolio
Conduct regular on-site visits to each clinic in the portfolio to ensure client satisfaction and identify opportunities for growth
Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner
Provide training and support to clinic staff to improve their knowledge of our products and services
Analyze market trends and competitor activity to identify opportunities for growth
Track and report on key performance metrics, including revenue growth, client satisfaction, and referral rates
Communicate regularly with senior leadership to provide updates on portfolio performance and make recommendations for improvement
If you are a driven, results-oriented client success manager with experience in the fertility market, we encourage you to apply for this exciting opportunity. In addition to a competitive salary and performance-based bonus, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.
Salary: $70000 - $75000 per year
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Wellness and Fitness Services
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