Coordinator - Maintenance & Service

Maintenance & Service Coordinator

Hybrid, Permanent Opportunity in Fort Mitchell, KY

Overview

The Coordinator – Maintenance and Service (CMS), is a hands on position that will support service contracts for various systems installed by our team. Whether supporting conveyor preventative maintenance and fixes, or helping ensure that installed robots continue to operate as designed, the CMS is a key component of the customer experience team. As the number of contracts grows, the coordinator will help ensure that the team is aligned on timing of what is to come, that the team is prepared to respond to customer needs and give inputs on how to grow the support program. When it comes to delivering the Memorable Experience, the CMS will be at the forefront of ensuring our customers are beyond delighted with the solution that our company has installed.

Responsibilities

• Work with customers to understand the challenges at hand.
• Understand the client solution and what parts of the system need additional support of oversite.
• Understand the mechanical mechanisms of conveyors, sortation, PLC, and other material handling.
• Visit job sites during the commissioning phase to help with startup as needed.
• Be able to reach schematics to determine potential root cause of failures and/or system underperformance.
• Have an understanding or the desire to understand the mechanical and systematic workings of robotic systems (such as G2P, sortation, AMRs, pick and place).
• Ability to articulate the physical work and assist in training customer maintenance personnel on how to support an installed system.
• Working with OEM partners on building training programs to assist in the long-term health of supporting installed systems.
• Continued education on advancements and offerings from our OEM partners.
• Assist and share work duties across the team as we grow.
  
  

Requirements

• 5+ years’ experience in the material handling Industry or equivalent experience.
• An abundance of attitude and aptitude in a changing and evolving industry.
• Technical degrees or technical certifications in the maintenance and service of material handling systems.
• Comfortable building relationships with internal teammates, external partners, and customers.
• Working knowledge of Conveyor, Racking, Storage Systems and Advancing Technologies (Robotics, Goods to Person Systems, etc.).
• Hands-on mechanical aptitude.
• Well-developed verbal/interpersonal skills with strong organizational, problem solving, and time management skills.
• Ability to understand complex issues and being able to articulate how to fix to others.
• Ability to handle several tasks simultaneously and comfortably in a fast-paced environment.
• Proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint, Project, Visio) and AutoDesk Products (AutoCad, Inventor, etc.).
• Industry knowledge related to supply chain, logistics, material handling systems, and software such as WMS, WES, WCS, CCS, ERP.
• Knowledge of installation and maintenance of systems.
• Ability to work without direct supervision with a high degree of independence.
• Travel up to 75% or as needed.
  
  

Compensation

• $70,000 to $75,000, depending on experience.
• Bonus opportunity.
• Must be eligible without sponsorship.
  
  

To apply, please email your resume to matt@aquesst.com .