Senior Manager of Quality Improvement

Job Title: Senior Manager of Quality Improvement

Company: Snapsheet

Job Location: Remote

Job Type: Full Time

About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

What you’ll get:

• Remote working environment - your new commute is however long it takes to walk to your desk!
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
  
  
  

Position Overview: The Senior Manager of Quality Improvement is responsible for leading and overseeing the implementation of quality assurance strategies within our appraisals division. This role requires a deep understanding of automotive estimating, auto physical damage claims handling, and the ability to build strong partnerships with insurance carriers.

Responsibilities:

• Quality Assurance Leadership: Develop and implement quality improvement strategies to meet key performance indicators (KPIs) related to estimating accuracy and compliance.
• Auditing and Compliance: Oversee the auditing process for estimates to ensure compliance with industry standards and internal guidelines. Conduct detailed reviews of appraisal files and provide feedback for continuous improvement.
• Data Analysis: Analyze data related to estimating and assignment accuracy and performance. Identify trends and areas for improvement and develop action plans to address gaps.
• Carrier Partnerships: Collaborate with insurance carriers to understand their quality expectations and ensure Snapsheet's estimating processes meet these standards. Facilitate regular meetings and communication to maintain strong relationships.
• Team Management: Lead a team of quality assurance professionals, providing mentorship and guidance. Allocate resources effectively to meet project goals and deadlines.
• Regulatory Compliance: Stay informed about regulatory changes and ensure that Snapsheet's estimating practices comply with state and federal requirements.
• Collaboration with Estimating Managers: Work closely with estimating managers to identify knowledge gaps and drive long-term quality improvements. Develop strategies to address these gaps and ensure consistent estimating practices.
• Learning and Development: Partner with the Learning and Development team to design and implement training programs that address identified knowledge gaps. Support the continuous professional development of appraisers and quality assurance team members.
• Technology Improvements: Identify opportunities to suggest and drive stakeholder support for technology improvements. Advocate for intelligent auditing strategies and the adoption of advanced tools to enhance estimating accuracy and efficiency.
• Production and Specialization Strategies: Collaborate with team and department leadership to develop production and specialization strategies that support quality assurance initiatives and protect overall quality standards.
  
  
  

Qualifications:

• Minimum of 5 years of experience in quality assurance, auditing, or compliance within the insurance industry, preferably with a focus on automotive estimating and claims handling.
• Minimum of 3 years of experience in quality assurance leadership.
• Experience developing and leading wide-scale quality assurance programs preferred.
• Strong analytical skills with the ability to interpret complex data sets.
• Proficient in the use of estimating software (e.g., CCC, Mitchell, Audatex) and data analysis tools.
• Proven ability to lead and develop high-performing teams.
• Certified in I-CAR Platinum
  
  
  

Total Benefits:

• Medical, dental and vision insurance through Blue Cross Blue Shield
• Flexible PTO and scheduling
• 4% 401k match program
• Monthly internet stipend
• Employee Assistance Program: offers 6 visits with trained counselors per life incident
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided
• Snapsheet SWAG and mailers
  
  
  

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing .

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#BI-Remote

Snapsheet is an equal opportunity employer.