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The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The seasonal position begins in early October 2024 and will go through December 31st, 2024.
Location: New York, NY.
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
Display and implement product knowledge, while conveying the Hermès style, values, and vision
Follow-up and resolve all client issues and inquiries in a timely manner
Respond to client voicemails
Place online orders and follow-up on pending orders
Resolve delivery issues related to e-Commerce orders
Maintain confidentiality and company policies for data protection and security
Adhere to all Hermès policy & procedures relative to role and responsibilities
Uphold high client expectations in every interaction
All other duties as assigned by supervisor
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
Saturday & Sunday open availability
1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge.
Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.
Proactively seeks feedback to improve performance.
Strong ability to exercise appropriate judgment.
High level of attention to detail.
Proven excellence at communication skills (verbal and written) and ability to multitask.
Established knowledge of Microsoft Excel and Word.
Knowledge of French and/or Mandarin is a plus.
Seasonals are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours - 40 hours per week.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Seniority level
Internship
Employment type
Temporary
Job function
Marketing and Sales
Industries
Retail Luxury Goods and Jewelry
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