Customer Care Advocate
- Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.)
- Educate customers to help them understand the benefits of our insurance and non-insurance products
- Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats
- Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools
- Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making
- Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant
- Perform other duties as assigned
- Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic
- Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy
- Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry
- Proficiency with productivity and task management tools like MS Office and G-Suite
- In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc)
- Roll-up-your-sleeves mentality and a proactive approach to problem-solving
- Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively
- An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment
- Ability to pass/obtain a Property & Casualty License within 30 days
- Existing Property & Casualty Producers License
- Insurtech, Animal Health, SaaS or Start-Up experience
- Multilingual ability (writing and conversing), Spanish and English fluency preferred
- Comprehensive contributions to medical, dental and vision for colleagues and dependents
- Generous PTO and Paid Holidays
- 401k with company match
- Pumpkin Insurance and preventative care for every pet in your family
- The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
- Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Insurance
Referrals increase your chances of interviewing at Pumpkin by 2x
See who you knowGet notified about new Customer Service Representative jobs in Columbus, OH.
Sign in to create job alertSimilar jobs
People also viewed
-
Virtual Branch Service Representative (Call Center)
Virtual Branch Service Representative (Call Center)
-
Remote Customer Service Representative
Remote Customer Service Representative
-
Customer Service Representative
Customer Service Representative
-
Call Center-Guest Recovery Representative
Call Center-Guest Recovery Representative
-
Customer Services Specialist - Parsons Branch
Customer Services Specialist - Parsons Branch
-
Entry Level Customer Service - Remote
Entry Level Customer Service - Remote
-
Customer Service Representative
Customer Service Representative
-
Call Center Agent
Call Center Agent
-
Call Center Customer Service Representative
Call Center Customer Service Representative
-
Guest Service Agent
Guest Service Agent
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More