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At BetterGood, we’ve spent 25 years refining our approach to delivering real value through our software, VolunteerHub. We believe in fostering cooperation, learning from experience, and continuously improving how we work. We’re looking for someone to lead our sales and client success efforts while helping others grow and learn within that system.
Role Overview
Your role isn’t about hitting quotas or driving short-term sales. Instead, you’ll focus on building strong, lasting client relationships and ensuring our processes consistently deliver the best possible experience. We’re looking for someone who can dig deeper than just looking at numbers. You need to understand how all the moving parts work together, spot patterns, and find ways to make the system better. You’ll also be responsible for mentoring and coaching your team to help them develop the same skills and mindset.
Key Responsibilities
Lead and improve sales and client support processes to ensure they align with our commitment to delivering consistent value
Work closely with teams across the company to make sure our clients get a smooth, reliable experience, while always looking for ways to simplify and improve how we work.
Analyze performance by looking at the bigger picture, understanding how different factors connect, and addressing the root causes of any issues
Actively train, mentor, and coach your team, fostering a culture of continuous learning and improvement
Build and maintain client relationships based on trust and a deep understanding of their needs
What We’re Looking For
A strong ability—or willingness to learn—to see how different parts of a system work together and influence each other, and to think beyond quick fixes.
Experience managing sales or client relationships with a focus on improving processes and delivering long-term value
Strong leadership skills centered on helping teams learn, grow, and work together effectively
A commitment to quality and a belief that the best client relationships are built on trust, consistency, and truly understanding the customer’s needs
Why BetterGood?
We do things differently here. We’re not chasing numbers or setting arbitrary targets. Our focus is on meaningful improvement, a supportive work culture, and finding joy in delivering great service. If you want to be part of a team that values thoughtful, sustainable growth over quick wins—and you’re eager to develop a deeper understanding of how systems work—we’d love to talk.
Qualifications
Bachelor’s degree in Business Administration, Marketing, or a related field
At least 5 years of experience in sales and/or client success, with a minimum of 2 years in a leadership role within a software or tech company
Proven track record of developing and executing successful sales and client success strategies in a small company environment
Strong understanding of the software industry and the ability to quickly learn new products and technologies
Excellent leadership, communication, and interpersonal skills
Ability to work collaboratively with cross-functional teams and manage stakeholder relationships
Skills and Competencies
Deep understanding of customer needs and market dynamics
Strong analytical and problem-solving skills
Commitment to quality and continuous improvement
Ability to adapt quickly and effectively to changing circumstances and priorities
Proactive approach to managing customer relationships and ensuring satisfaction
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
This position rarely requires travel beyond annual in-person company events.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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