VP, GM Enterprise

Are you bready* for a change?

Toast is a rapidly growing organization building the first all-in-one cloud based restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and to connect with their customer base in new and innovative ways. We work hard, care about our customers’ success, and we have a lot of fun doing it.

Restaurants are one of the foundational pillars of the economy, employing 10% of the workforce. This includes many of the world's most iconic brands, as well as numerous aspirational establishments. These restaurant icons are looking to Toast to help them deliver a modern, innovative experience for guests amid a complex technology and economic landscape. Come and join us to empower hundreds of thousands of restaurants to delight their guests, do what they love, and thrive.

About this roll*:

Toast is looking for a Vice President, GM of our emerging Enterprise segment. This individual will lead Toast’s upmarket growth in Enterprise, being the face of Toast to prospective customers. Overseeing sales, and influencing product, marketing, customer success, and more, this leader will align teams dedicated to Enterprise across Toast toward our standards and goals. This person is responsible for the Enterprise P&L and key metrics. The right candidate is strategic, analytical and a long term thinker that is able to simultaneously balance in-quarter and in-year execution, all while balancing and delivering on the needs of many stakeholders.

Key responsibilities

• Evolve and continuously update 3-year vision and business strategy, including product vision, go-to-market plans, and P&L
• Ensure rigorous end-to-end annual and quarterly planning to deliver on key targets while promoting long-term Enterprise strategy (includes product, sales, marketing plans)
• Collaborate with senior leaders and executives across Toast to inform and articulate the product vision and desired functionality, scalability, and success metrics for our Enterprise and Mid-Market customers
• Become an evangelist for our Enterprise customers, speaking at conferences, sharing product roadmap and collaborating with partners to build our position in the market
• Creatively overcome challenges to deliver value for large customers in a scalable way that unlocks future growth opportunities
• Monitor performance metrics and KPIs (P&L, cNPS, LTV/CAC) driving top line growth and necessary efficiencies
• Ensure successful on-boarding, adoption, retention, renewal and expansion for our customers
• Build organization through strong mentorship and talent development while identifying key opportunities for growth, investment, and upleveling
• Ability to manage multiple projects and fulfill customer requests while meeting tight deadlines
• Ability to thrive in a fast-paced, collaborative environment while leading process improvement efforts
  
  

Do you have the right ingredients*:

• 10+ years of restaurant technology experience at a restaurant or technology brand (including 3+ years of executive leadership experience)
• Demonstrated ability to influence both product and sales
• Cross functional collaborator who invites others in
• Entrepreneurial spirit in building new products and services
  
  

Location: Remote, US

Travel Requirements: 50% US travel

• Bread puns encouraged but not required
  
  

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.