Quality Assurance Manager

McDowell Label, a Resource Label Group, LLC company, is an award-winning market leader of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Resource Label provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.

We are currently seeking a highly motivated and experienced Quality Assurance Manager to lead our commitment to quality, operational efficiency, and excellence at McDowell Label in Plano, TX. As the QA Manager, you will be responsible for developing, implementing, and maintaining a comprehensive Quality Management System and play will play a key role in fostering a culture of quality, efficiency, and continuous improvement at the facility.

• Develop, implement, and manage the site Quality Management System (QMS) that aligns with industry standards and organizational objectives.
• Facilitate quality and continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall performance.
• Lead all quality efforts at the plant to ensure that our products consistently meet or exceed defined quality standards and customer expectations.
• Collaborate with cross-functional teams to identify and implement quality improvements, drive process optimization, and achieve cost-effectiveness.
• Ensure timely resolution and closure of Corrective and Preventive Action (CAPA) plans.
• Conduct regular audits and assessments to evaluate the effectiveness of the QMS and processes, identifying areas for improvement.
• Analyze quality performance data and metrics to identify trends, develop insights, and drive data-driven decision-making.
• Establish and monitor key performance indicators (KPIs) to track the effectiveness and efficiency of quality processes and continuous improvement initiatives.
• Ensure site adheres to local regulations and industry standards for packaging and printing.
• Provide training and mentorship to employees to enhance their understanding of quality principles, practices, and methodologies.
• Establish and maintain a supplier quality management system involving supplier evaluations and audits to verify the quality of incoming materials and components.
• Represent the company in dealings with external stakeholders related to quality and continuous improvement.
• Assist the plant leadership in driving a culture of quality excellence, continuous improvement, and accountability.
• This role will have supervisory responsibilities over the Quality Department, and it is expected that this individual will have previous experience leading successful teams.
• Plus additional duties as assigned.
• Bachelor's degree in a related field (e.g., Quality Management, Engineering, Business Administration) is preferred.
• Minimum of 5 years of experience in quality management within the printing and packaging industries, with a proven track record of improving quality standards and processes.
• Expertise in ISO 9001 (Quality Management Systems) standards.
• Expertise with FSC, SFI and PEFC environmental certifications and system maintenance.
• Prior experience managing direct reports and leading teams to drive quality improvements and standardization efforts.
• Strong analytical skills with the ability to analyze data, identify trends, and implement effective solutions.
• Excellent communication and interpersonal skills to lead and collaborate with cross-functional teams, direct reports, and stakeholders.
• Proficiency in quality management systems, data analysis tools, and software applications.
• QCBD Software Experience is a plus.
• Relevant certifications such as Certified Quality Manager (CQM) or Certified Quality Auditor (CQA) are advantageous.
• Lean Six Sigma certification is a plus.