Enrollment Specialist

Southwest Behavioral and Health Services is seeking a dedicated and detail oriented Enrollment Specialist for our Enrollment Specialist team who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Client Financial Services team!

Job Preview At a Glance

Responsible for running and reconciling client roster reports on a weekly basis to ensure accurate client enrollment & eligibility set-up in EHR. Responsible for entering RBHA 834 enrollments on RBHA websites. Identifies and problem solves issues/potential problems that interrupt progress note entry, and claims submissions.

Duties & Responsibilities

• Develop a thorough understanding of SB&H, health plans, AHCCCS, Commercial Insurance, enrollment and eligibility processes.
• Validate client eligibility via AHCCCS, health plan, and insurance company websites.
• Works closely with clinical sites to resolve data entry client enrollment & eligibility errors.
• Respond to emails and Jira tickets for assistance from SB&H staff regarding client setup and other issues in SB&H EHR in a timely manner.
• Resolves and/or escalates issues in a timely fashion.
  
  

Education & Qualifications

• High School Diploma or G.E.D. plus college level course work
• One year of healthcare eligibility or enrollment experience
• Proficient with Microsoft Excel
  
  

Preferred Education And Experience

• Associates degree preferred
• Prior Health Plan and Commercial Insurance experience
• Minimum of three years’ experience with Electronic Health Records (EHR)
  
  

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!
  
  

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

Mission and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

Delivering compassionate care to enhance lives and improve communities.

• Compassion
• Integrity
• Quality
• Empowerment
• Innovation
• Trust
  
  

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.