Staff Product Manager, Seller Service

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range

$180,000.00 - $234,000.00

What’s the role?

We are looking for a passionate product manager to help us enable our sellers to best serve their buyers. The vast majority of our buyer interactions are handled directly by our sellers, yet we see considerable opportunity to provide more clarity on how to navigate this relationship and improve these interactions at scale. In particular, your team will be responsible for determining what “great” seller service looks like and ensuring our sellers have the tools to get there. This is a full-time position reporting to the Group Product Manager, Customer Support & Success.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• This team works closely with our broader Customer Support & Success organization to ensure top-notch buyer and seller service. Immediate focus areas of the group include driving support accessibility, increased reliability, and overall customer delight.
• You’ll work with a dedicated cross-functional squad that includes engineering, design, research, analytics, and product marketing and be a core liaison to other product and operations partners.
  
  

What does the day-to-day look like?

• Lead all aspects of the squad’s product vision, strategy, development, and execution.
• Work closely and collaboratively with design and engineering, as well as business and product partners, to build products that are effective, scalable, and easy-to-use for sellers.
• Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
• Prioritize product roadmap through continuous iteration, user research and analysis, and experimentation.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
  
  

Qualities that will help you thrive in this role are:

• Proven experience leading complex user-facing product initiatives.
• Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives.
• Passionate about solving ambiguous customer problems.
• Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition.
• Success sharing timelines, trade-offs, and risks with a broad and senior leadership group.
  
  

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.