Regional Customer Service Manager

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

028597 Regional Customer Service Manager (Open)

Job Description

Manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include implementing Policies and strategies for short-term results (1 year or less). Problems faced are difficult to complex. Influences others outside of own job area regarding policies, practices, and procedures. Recognizes and recommends operational improvements. Responsible for the day-to-day application of policies and procedures. May monitor the performance of staff members according to established monitoring standards. Oversees operations and personnel within the customer service function or contact center.

• Key Responsibilities
• Manages the Customer Service function.
• Recruits, interviews, hires, and trains professional-level staff.
• Drafts, implements , and executes policies and procedures to facilitate quality customer service operations.
• Addresses escalated and advanced-level issues with customers.
• Communicates goals and objectives, applies company policy, staffs, trains, coaches, recommends salary increases, administers discipline, ensures positive employee relations, and reviews the performance of colleagues.
• Acts as a liaison between the customer service function and other functions in the company.
• Establishes performance metrics and standards for the Customer Service function.
• Develop and implement methods to record, assess, and analyze customer feedback.
• Identifies opportunities to update or improve customer service operations and makes recommendations to the appropriate staff.
• Performs other duties as assigned.
  
  

Education And Experience

• Typically possesses a Bachelor's degree (or equivalent) and 10 or more years of experience.
  
  

Knowledge And Skills

• Strong supervisory and leadership skills.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with required computer operations and software.
  
  

Scheduled Weekly Hours

40

Compensation Range

The pay range for this position is $ 115,000.00 to $ 125,000.00 per year. The base pay offered for this position may vary based on market data and other factors, such as job-related knowledge, skills, experience, and geographic location. The position may be eligible for a short-term incentive in addition to base pay.

Benefits Statement

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.