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About the company: Our client is a leading player in the HVAC industry , committed to delivering top-quality services to customers nationwide. We are seeking a dynamic and experienced leader to drive operational excellence and strategic growth on a national scale.
Key Responsibilities:
Strategic Leadership:
Develop and execute strategic initiatives to enhance operational performance and achieve organizational goals.
Collaborate with senior leadership to establish long-term operational objectives aligned with the company's vision and values.
Operational Excellence:
Provide guidance and support to general managers, field technicians, and support staff across all locations.
Oversee day-to-day operations, including revenue generation, resource allocation, and project management.
Implement best practices and standard operating procedures to improve overall operational efficiency.
Manage national training programs to ensure consistent skill development across the organization.
Performance Management:
Monitor operational metrics and identify areas for improvement.
Utilize data analysis to drive informed decision-making and continuous improvement initiatives.
Conduct regular reviews and provide coaching to regional and general managers to optimize performance.
Ensure compliance with permit processes, service contracts, and call center operations.
Supervise material cost adherence and approval processes.
Customer Satisfaction:
Foster a customer-centric culture and uphold high standards for service delivery.
Address customer concerns promptly and effectively to maintain satisfaction and loyalty.
Vendor Relations:
Cultivate and maintain relationships with key vendors and suppliers to ensure timely access to quality products and services.
Review contracts and agreements to optimize costs and reduce expenses.
Compliance and Safety:
Ensure compliance with regulatory requirements and industry standards.
Enforce safety policies and procedures to promote a secure work environment.
Financial Oversight:
Collaborate with the finance team to develop and manage budgets aligned with financial goals.
Identify opportunities for cost savings and revenue growth through operational enhancements.
Manage operational bonus programs, SPIFF, charity initiatives, and oversee accounts receivable and financing platforms.
Qualifications:
Bachelor's degree in business administration, engineering, or a related field.
7-10 years of operations management experience in the HVAC industry.
Proven track record of leading and scaling operations in a multi-location environment.
Strong strategic thinking, problem-solving, and decision-making abilities.
Exceptional leadership and communication skills.
Ability to travel up to 50% of the time.
Join Phoenix Proconnect's client and play a crucial role in shaping operational success on a national level. Apply now to become our National Vice President of Operations!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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