Field Account Executive - Remote Philadelphia, PA

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity, and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

About The Role

As an Account Executive at Mad Mobile, you will be responsible for building and maintaining relationships with our channel partners and key stakeholders in the assigned geography. Your role is pivotal in generating new sales of our restaurant POS products and services through effective partnership management. You will drive engagement, lead regular training sessions, and collaborate with internal teams to ensure customer satisfaction and business growth.

Key Responsibilities

• Drive channel partner engagement to generate quality inbound leads and referrals, creating advocates for Mad Mobile products and services.
• Conduct field visits to partner companies’ locations or onsite at their customers’ restaurants and facilities.
• Network extensively within assigned channel partners to maximize influence and effectiveness.
• Lead regular sales and education sessions at various levels within channel partner organizations.
• Maintain regular communication with key channel partner contacts through 1:1 calls .
• Collaborate with internal teams to ensure customer satisfaction and nurture relationships.
• Maintain accurate records of activities within Mad Mobile’s CRM (Salesforce).
• Adhere to company standards and achieve defined KPIs.
  
  

Required Skills & Expectations

• Methodical and organized approach to sales or account management.
• Experience with SaaS sales, preferably in the restaurant or hospitality industry.
• Advanced communication skills, both written and verbal.
• Ability to convey technical concepts to non-technical users effectively.
• Resourcefulness in cross-functional internal and external capacities.
• Proficiency in analyzing data to identify trends and opportunities.
• Confidence in conducting training and sales sessions, both virtually and in-person.
• Ability to prioritize effectively and demonstrate performance-driven hustle.
• Adaptability and willingness to embrace change.
• Ownership mentality with a positive outlook and demeanor.
• Capacity to manage multiple tasks efficiently in a fast-paced environment.
• Responsiveness to various forms of outreach.
  
  

Additional Skills & Qualifications

(These are desirable but not required)

• Formal training in sales or account management.
• Prior experience demonstrating judgment and foresight.
• Educational background in a relevant field.
  
  

Our Core Values

• Customer
• Accountability
• Teamwork
• Innovation
• Integrity
  
  

Why Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance. We offer market-leading benefits for medical, dental, and vision, along with a generous 401(k) plan and contribution.

EEOC Statement

Mad Mobile is an equal opportunity employer. We do not discriminate based on various protected categories prohibited by local, state, or federal laws.

(Note: Headhunters and recruitment agencies may not submit resumes/CVs directly. Mad Mobile does not accept unsolicited resumes from third-party agencies.)