Product Manager
Northwest Partners is partnering with a premier client in the mortgage servicing technology industry to hire an experienced full-time Product Manager. You will join an innovative and geographically dispersed team working on a new cloud-native mortgage servicing solution. We are seeking a Senior Product Manager with a modern product mindset and deep industry experience to drive the development of this groundbreaking platform. Your unique combination of business acumen, technical expertise, and visionary thinking will play a key role in transforming the mortgage servicing industry and delivering exceptional experiences to millions of homeowners.
What YOU Will Do
Secondary Skills: Cross-functional leadership, stakeholder communication, business process design, customer experience analysis, project management.
What YOU Will Do
- Develop and execute product strategies that align with the company's vision and objectives.
- Identify market opportunities, conduct market research, and stay up to date with industry trends to ensure our product meets customer needs.
- Gather business needs and translate them into detailed business requirements, guiding engineering and development teams in defining functional and technical requirements.
- Play an integral role in designing and documenting business processes for new or updated technology.
- Build strong and effective relationships with cross-functional business leaders to establish product strategy.
- Lead cross-functional teams throughout the product development process, collaborating with design, engineering, marketing, and other stakeholders to deliver a high-quality product on time and within budget.
- Coordinate the product roadmap with the broader product team.
- Participate in day-to-day team activities and handle assigned duties.
- Collaborate with subject matter experts (SMEs) as needed to craft optimal solutions.
- Communicate complex concepts clearly and effectively to both technical and non-technical audiences.
- Keep stakeholders informed about project progress, potential risks, and any changes in product direction.
- Identify and address customer challenges, delivering impactful solutions that enhance their experiences.
- Evaluate and manage feature requests to prioritize product development efforts.
- Use your deep domain expertise and strong analytical skills to influence decision-making processes at various levels of the organization, from product prioritization to strategic planning.
- Monitor product performance and gather feedback from customers, sales teams, and other sources.
- Analyze customer experiences to identify friction points and contribute to creating seamless and effortless interactions.
- Demonstrate an expert understanding of the product domain and the ability to identify and solve complex challenges.
- Use data-driven insights to make informed decisions and continually improve product performance.
- Bachelor's Degree in business, computer science, and/or equivalent experience.
- 10+ years of experience in loan servicing, including any area such as support.
- Previous experience managing software products or educational equivalent (e.g., Pragmatic Institute, 280 Group, others).
- 3+ years of experience working on an Agile team in SaaS product management.
- Excellent oral, written, and presentation skills with the ability to convey technical concepts to non-technical stakeholders clearly.
- Strong leadership skills with experience leading cross-functional teams and driving products to completion.
- Analytical mindset, comfortable using data to inform decision-making and product improvements.
- Willingness to travel occasionally (up to 20%).
Secondary Skills: Cross-functional leadership, stakeholder communication, business process design, customer experience analysis, project management.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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