Store Manager - Beverly Hills, CA - Neiman Marcus

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:

Business Development and Performance Management:

• Drive and increase sales performance for overall business.

• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.

• Develop a sales strategy, working cross-functionally with corporate partners.

• Market authority, identifying new opportunities to attract and retain clients.

• Develop and deliver events and incentives to grow the business.

• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.

• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.

• Collaborate with the Retail Events team for the organization of local events.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.

• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.

• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.

• Improve Mystery Shop Results with action plans.

• Cultivate a strong private appointment culture.

Administrative & Operations Management:

• Ensure alignment and partnership between front of house and back of house.

• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.

• Control vital actions to optimally control costs and ensure efficient operation in store.

• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.

• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.

• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.

• Ensure team follows all company policies and procedures

• Lead the team with health and safety protocol and processes

Visual Merchandising:

• Maintain merchandising standards.

• Know the bestsellers and have them on display all the time.

Team Management:

• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.

• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.

• Attract and recruit the best talent available in the market through networking and scouting.

• Implement company policies while adhering to accurate procedure regarding disciplinary action.

• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.

• Identify individual and team training needs.

Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.

• Strong drive for results; goal oriented.

• Excellent social skills: the ability to communicate optimally both verbally and in writing.

• Ability to use POS system and its inventory management functions.

• RTW experience preferred.

• Foreign language skills are a plus.

• Ability to work in a collaborative team environment.

• Ability to lift boxes/weight up to 10 lbs.

• Organizational and strong digital literacy required.

• Must have flexible schedule: some nights, weekends, and holidays.