Account Manager

About Proof Technology

At Proof Technology, our Proof™ marketplace delivers to the legal industry a unique, single platform that directly connects law firms, attorneys, and pro se parties with process servers. This platform handles the physical delivery and e-filing of legal documents. Proof™ integrates machine learning to "read" court documents and automatically extract vital information such as case captions. It also locates the nearest process server to a defendant's or witness's address, facilitates remote printing through FedEx offices, and generates real-time, court-specific affidavits. These affidavits merge case caption information with attempt data captured in the field—such as geolocations, time/date stamps, photographs, and descriptions of the delivery attempt—automatically and seamlessly.

We welcome individuals from all backgrounds who are eager to contribute to building a future where legal services are more accessible, affordable, and efficient. If you are driven by curiosity, passion, and a collaborative spirit, and are ready to fundamentally change an outdated industry, join us.

About the Role

The Proof Account Manager is critical to our company's growth and our clients satisfaction. As one of the first Account Managers at Proof, you are excited to build and execute customer driven expansion sales. You're smart, resourceful, creative and passionate. You're a student of selling and curious about our customers and their needs. You are entrepreneurial, able to thrive in ambiguity, and a stellar partner to your internal colleagues. We have lofty goals in 2024. Everything you do must produce tangible results, so bring your ability to self-motivate, motivate others, stay positive, have fun and win!

Key Responsibilities

• Client Growth:
• Develop and implement a robust strategy to drive growth and maximize revenue across your assigned clients.
• Analyze market trends, customer insights, and industry best practices to identify opportunities for expansion within existing accounts.
• Understand clients' business objectives, challenges, and industry trends to provide strategic guidance and solutions.
• Client Retention:
• Develop and implement proactive retention strategies to ensure long-term client satisfaction and loyalty.
• Conduct regular account reviews to assess performance, address concerns, and identify opportunities for improvement.
• Collaborate with internal teams to promptly address and resolve client issues.
• Serve as the primary point of contact and advocate for clients within the organization.
• Revenue Optimization:
• Work closely with clients to identify opportunities for expanding services and driving additional revenue streams.
• Monitor key performance indicators (KPIs) and financial metrics to track and optimize revenue growth.
• Hit monthly, quarterly and annual sales and meeting quotas.
  

Preferred Qualifications

• 2+ years' proven track record of success in a quota carrying Account Manager or Customer Success Role
• Legal industry and/or start-up experience preferred
• Results-driven, metrics-focused, strong sense of urgency
• Demonstrated ability to prospect and run cold outreach
• Excellent verbal and written communication skills
  
  

Join our team and play a key role in shaping the growth strategy of our product. If you are passionate about driving user acquisition, engagement, and retention, and thrive in a collaborative and innovative environment, we would love to hear from you. Apply now and be part of our journey towards sustained growth and success.

Compensation

• Salary base $85,000, OTE $120,000
• Eligible to participate in company bonus plan
  
  

Benefits

• Full time, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Remote work position - must reside in US or Canada
• Phone and Internet monthly stipend
• Flexible time off and paid holidays
• Equipment provided
  
  

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Application Deadline

September 2, 2024