Senior Account Manager - Client Relationship & Growth Specialist

Description

In this role, you will play a pivotal part in supporting and managing client relationships across various locations. You will oversee service activities for a range of products while ensuring exceptional quality and performance. By developing a deep understanding of client needs and business operations, you will drive proactive support to increase client satisfaction and revenue.

Key Responsibilities

• Client Relationship Management:
• Serve as the main point of contact for assigned clients, managing all aspects of their relationship with our company.
• Ensure timely and empathetic responses to client needs, including handling service incidents and technical issues.
• Develop and maintain long-term client relationships, understanding their business and identifying service needs.
• Service and Support Oversight:
• Oversee the delivery of support and services for various products, including Payroll Cards, Earned Wage Access, Digital Tips, and more.
• Coordinate with internal teams to address client issues and improve service delivery.
• Act as the client’s advocate in strategic reviews, aligning their needs with our solutions.
• Revenue and Growth:
• Manage revenue targets for new and existing accounts, ensuring profitability and achieving growth goals.
• Develop and execute account and contact plans, understanding client strategies and opportunities.
• Ensure accurate forecasting and billing, managing contract renewals and additional agreements.
• Industry and Process Improvement:
• Stay updated on industry trends and competitive products to identify new sales opportunities.
• Develop initiatives to enhance client communication and internal processes, delivering reports and forecasts to senior management.
  

What We're Looking For

• Education and Experience:
• Bachelor's degree in Finance, Marketing, Business, or a related field, or equivalent experience.
• Minimum of 4 years in client-facing roles or the financial industry.
• Skills and Abilities:
• Strong communication and presentation skills.
• Ability to work independently and make decisions on complex issues.
• Proven track record in managing client relationships and driving business growth.
  

Compensation

The salary range for this position is \(81,100 to \)143,500 annually, with opportunities for additional incentives.

Benefits

Comprehensive benefits package including medical, dental, vision care, paid time off, retirement options, and more.

Application

Please apply by October 1, 2024. This position is remote and not eligible for the referral bonus program.

Equal Opportunity

We are an equal opportunity employer and provide employment opportunities without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected status.

For more information or to apply, please visit our careers page.

Employment Type: Full-Time