Product Operations Manager

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

The Product Operations Manager plays a pivotal role in the operational success and strategic growth of Inovalon and the VigiLanz Suite of products. This role combines operational responsibility, project management, and strategic execution to drive business operations and ensure the successful delivery of products and features. The Product Operations Manager will own the VigiLanz go-to-market (GTM) process and the working backwards template, which serve as the guiding activators for this role. Key responsibilities include creating, updating, and executing GTM strategies for existing products, formalizing GTM plans for product relaunches, and executing GTM and working backwards documents for new products and major features.

Duties and Responsibilities:

• Collaborate with Product Leadership, Execution and Development, Account Management, Clinical Specialists, Web and Back-end Engineering, Corporate Marketing, and other areas to drive the successful launch of products and features, tracking performance metrics against corporate objectives, client needs, product goals, and team targets.
• Establish and maintain positive relationships with key stakeholders, management, and external partners.
• Lead the creation and execution of GTM strategies, including updates for existing products, formalizing GTM plans for product relaunches, and executing GTM documents for new products and major features.
• Partner cross-functionally to achieve organizational objectives and ensure successful operational implementations.
• Oversee assigned operational product projects to ensure alignment with strategic goals, including:
• Collaborating on product press releases for major new features, standalone services, or significant platform investments.
• Crafting Frequently Asked Questions (FAQs).
• Supporting the completion of the product roadmap and schedule.
• Owning the Go-to-Market strategy in partnership with product management and the Customer Success Manager, whether enhancing features of an existing service with a well-understood model or creating a new service targeting a new customer segment that requires an entirely new GTM strategy.
• Understanding the preliminary pricing model and P&L, including a 5-year revenue forecast, ROI, and costs/investments.
• Lead or participate in key operational improvements, such as product performance measurement and process/technology enhancement planning.
• Contribute to executive-level reporting to support leadership decisions.
• Maintain compliance with Inovalon’s policies, procedures, and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures.
  
  

Requirements:

• Minimum of 5 years of healthcare operational experience.
• Experience with SaaS Health Tech preferred.
• Proven ability to quickly grasp new concepts, plan work, and execute projects in a fast-paced environment.
• Effective verbal and written communication skills with an ability to interact at any level.
• Strong understanding of project management and business analytics, with the ability to lead those responsible for these functions.
• Detail-oriented with a preference for being held accountable for results.
• Analytical skills with an aptitude for understanding both business and technical aspects of the business.
• Ability to work with minimal supervision and tight deadlines, managing multiple priorities.
• Strong knowledge of Microsoft Office products, including Access and Visio.
• Superior problem-solving, analytical, and critical thinking skills.
  
  

Education:

• Bachelor’s Degree or equivalent experience required.
• MBA/Master’s Degree preferred.
  
  

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Subject to inside environmental conditions.
• Travel for this position will include less than 5% locally, usually for training purposes.
  
  

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range

$71,800—$100,000 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link