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Vann Gannaway Chevrolet is seeking an experienced, highly-motivated, results-driven Service Manager to lead our established service department. The ideal candidate will be responsible for leading and motivating a tenured team, ensuring the smooth operation of the service department, and implementing and achieving financial objectives.
Qualifications
Prior Service Manager experience with proven track record of success
Excellent leadership, communication and interpersonal skills
Strong technical knowledge of automotive systems and repair process
Proven ability to manage and motivate a team
Strong problem-solving skills
Must be at least 18 years of age or older
Legally eligible to work in the United States
Valid Drivers License
Successfully pass drug screening, background and motor vehicle records check
Responsibilities Include:
Ensure an excellent customer experience throughout the service process
Organize and coordinate the daily workflow of the service department
Forecast goals and objectives for the service department
Hire, train, motivate, counsel and monitor the performance of the service department staff
Foster a positive and collaborative team environment with effective communication and teamwork
Develop marketing strategies to promote new and repeat business
Adhere to safety protocols including hazardous waste disposal, OSHA regulations, and KPA guidelines
Monitor technicians daily work productivity and payroll records
Maintain accurate records of repair orders, warranty submissions, and other customer information
Establish solid working relationships with GM Factory Rep and other vendors
Ensures the proper care, storage and inventory of special tools.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
Maintains a professional appearance
Other tasks as assigned.
Why Work Here
Competitive Pay
GREAT HOURS – Closed on Sundays!
100% Health Insurance
Matching 401K Plan
Paid Time Off – up to 140 hours per year
Paid Holidays
Year End Bonus
Conveniently located in the Central Florida area
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Automotive
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