Quality Manager

Job Description Summary

Take lead in implementing quality control processes, program(s), and activities on assigned project(s). Collaborate with teams to resolve quality issues and ensure project quality plans adhere to company standards, industry regulations, and customer requirements.

Job Description

POSITION RESPONSIBILITIES AND DUTIES:

• Able to perform essential Assistant Quality Manager responsibilities.
• Serve as general Quality resource to project and operations teams to ensure high quality project delivery and customer satisfaction. Serve as subject matter expert on complex projects and quality matters.
• Support with mentoring, coaching, and developing Quality team members.
• Ensure company quality control program(s), processes, and procedures are implemented effectively.
• Review and approve project specific quality control plans for trade partners/subcontractors; ensure compliance with company, client, and industry requirements.
• Evaluate quality management plans for compliance with owner contracts and company requirements, monitor implementation and team accountability.
• Partner with project teams to identify high risk definable features of work scopes and oversee implementation.
• Review submittal documents to ensure compliance with contract documents.
• Partner with project team to prepare for and document pre-installation meetings, first-work inspections, and material verifications.
• Perform inspections and witness tests applicable to discipline to determine acceptance of work.
• Conduct internal/external quality control assessments and coach teams on quality best practices.
• Conduct root cause analysis of quality issues, defects, or non-conformance, and partner with project teams to develop and implement corrective and preventive actions plans.
• Assist and document commissioning processes; escalate quality concerns.
• Oversee quality document management including inspection records, performance records, and findings to create reports for leadership and regulatory agencies.
• Track key quality metrics and key performance indicators (KPIs) to measure and report on quality performance.
• Facilitate Quality Control trainings and educate teams on quality tools, best practices, and procedures.
• Attend necessary meetings, share lessons learned, quality updates, and case studies.
• Participate in conferences and industry-related events to remain up to date with industry regulations and standards. Ensure construction operations adhere to all relevant quality guidelines.
• Identify and document safety issues and concerns, stop work and elevate as needed.
• Complete other responsibilities as assigned.
  
  

Minimum Requirements Or Experience Requirements

• Technical degree or certification in relevant field a plus.
• Minimum of 4-6 years’ experience in quality control inspection, construction, operations, or relevant field; or equivalent combination of education/training and experience.
• Experience with managing and/or supervising others.
• Require NAVFAC/USACE Contractor Quality Control (CQC) certification, or equivalent; able to obtain within one year.
• Obtain ICC certifications in Building and/or Trade specific inspection within (1 per year)
• Enhanced knowledge and experience with quality control inspection standards, procedures, and codes.
• Enhanced knowledge and extensive experience with developing and implementing effective quality management plans onsite.
• Understanding and knowledge of commercial construction means and methods.
• Able to determine acceptance or rejection of work based on assigned criteria. Can educate teams on best practices.
• Understands specifications and can differentiate between product requirements, submittal criteria, and execution of work identified in each individual specification section.
• Experience with BIM 360 (and/or other similar software) utilized for quality document management.
• Attention to detail and a commitment to maintaining high-quality standards.
• Strong and effective English written and verbal communication skills.
• Critical thinking ability with strong analytical skills; able to assess and mitigate risk.
• Relationship driven individual with effective problem-solving and conflict resolutions skills.
• Able to partner with teams and trade partners to deliver high quality on project delivery and ensure customer satisfaction.
  
  

Summary Of Benefits

This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.