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Monitor support queues and assist the team with daily support in assigning tickets and tracking issues.
Monitoring, triage and categorization covering IT applications for IT alerts via tools, batches, service requests (mailbox).
Start/End of day checks and sanity checks.
Create and maintain relevant support material including KeDB (knowledge database), KOPs (Key Operating Procedures) and run books for supporting the applications.
Responsible for coordinating and ensuring communications between all necessary teams for any application support issues, including liaising with L2/L3/CSM teams to prioritize and address issues.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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