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Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Work in conjunction with the GM to handle the day to day accounting responsibilities, to send to above property centralized accountant.
Manage on property invoices, POs, payroll timekeeping accuracy and PTO requests.
Requirements
What We Are Looking For
High work ethic, self-initiative, independent judgment
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Open to learning/working in a multi-roll capacity
Strong organizational skills are required to be successful
Computer skills, required. Hotel operating systems such as OnQ, iBuy, ADP, Microsoft, Delphi are preferred.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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