IS Support Technician III

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT

DAY (United States of America)

Summary Of Duties

The Service Desk Technician is responsible for providing technical support and assistance to end-users regarding software, hardware, and network-related issues. This role requires excellent communication skills, the ability to work under pressure, and a high level of customer service. The technician will log, track, and resolve incidents and requests in a timely manner.

Essential Functions Performed

• Troubleshoots user support inquiries including but not limited to hardware, software, and telecommunication issues.
• Sets-up, maintains, and troubleshoots laptops and desktops
• Monitors and reports activity within the user support group.
• Performs various changes to user accounts via Active Directory and Microsoft 365
• Answers incoming calls to the user support group on a rotating basis, solves initial inquiries from end users, and routes the complex inquires to the appropriate resource.
• Sets-up new users on the domain.
• Sets-up, maintains and troubleshoots printers, such as HP LaserJet, Multi-Function, Zebra xi4, and Zebra GX420, etc.
• Sets-up, maintains, and troubleshoots scanners such as TC72
• Sets-up and troubleshoots mobile devices such as iPhone, iPad, and Android related devices.
• Updates and creates internal articles and/or documentation.
• Provides on-call network support, as needed.
• Manages endpoints via Microsoft 365
• Performs other duties and tasks as required.
  
  

Essential Physical/Environmental Demands

• Lifting – Not to exceed 50 lbs. – local practice may apply.
• Writing
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral
• Fine motor skills
  
  

Summary Of Minimum Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in a call-center environment.
• Relevant certifications such as ITIL, MCP, or CompTIA A+ are preferred.
• Strong knowledge of Windows and Mac operating systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Verbal and written communications skills.
  
  

COMPETENCIES

• Organization/planning
• Administrative processes
• Hardware & software knowledge/installation/maintenance
• Telephone & voice mail installation/maintenance
• Hardware & telecommunication troubleshooting
• Training
  
  

COMMENTS

Infectious Control Risk Category II

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category II states employment and procedures that may require exposure.

As an eligible Merit employee, you can expect the following:

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
• Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• Low Cost Onsite Medical Clinic
• Two (2) Onsite Cafeterias
• Employee Garden | Gardening Classes
• 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• 401K | Health Savings Account
  
  

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.