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From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
OVERVIEW
The role of National Account Manager is critical for building and maintaining our Office Coffee Service (OCS) market and a key contributor to the overall growth strategy for the North American market. We are seeking a sales professional who has deep experience in selling coffee to customers in the Non-Commercial and Workplace market. The National Account Manager would be responsible for supporting Compass Group at the national level, with coverage across all 50 states.
RESPONSIBILITIES
Manage existing clients to retain, enhance brand awareness, and utilize insights to tailor strategies that meet their unique needs and drive sales.
Identify, develop, and manage active pipeline of strategic national accounts.
Work with clients and our internal team to develop programs suited to customers’ needs, including growth strategies, branding materials, equipment recommendations, and training guidelines and schedules.
Lead communication to the Regional Sales Managers on National Account programs that will be executed at the regional level.
Manage all aspects of customer programs, including pricing, promotion, equipment, service, and marketing programs.
Utilize data and market insights to influence sales strategies, optimize resource allocation, and achieve business objectives.
Support within local markets for orders, training, new and current customer activities.
Track and coordinate contracts and manage renewals.
Frequent travel to support customer and employer requirements, including overnight stays and occasional weekend events.
PROFESSIONAL QUALIFICATIONS
Four-year degree from an accredited institution, preferably in Business
Minimum 5 years of experience in a senior sales position in Food & Beverage Industry (Coffee preferred)
Strong proficiency in Microsoft Word, Excel, PowerPoint, PowerBI, and experience using Salesforce.com
Work Experience:
Understanding of our products (both coffee and equipment) as well as how to sell the Lavazza and Flavia brand
Proven track record of building strong relationships with key accounts, successfully implementing sales programs, and meeting/exceeding sales targets.
Knowledge of how to guide customer with product mix as well as timing of order placement to order receipt
Experience calling on national, multi-unit operators in the office, food service, hospitality, sports & entertainment, and travel/leisure channels. Existing relationships are a plus.
Strong analytical skills, with the ability to use data and insights to drive decisions and strategies.
Understand how to develop profitable programs to deliver a return on investment that meets Lavazza’s guidelines
Communication and Organizational Skills
Sense of urgency in communicating with customer as well as internally
Problem solver who listens to learns and looks for solutions
Organizational and project management skills to support customer roll-outs and expansions
Superb ability to work with customer and trainers to develop a training protocol and training schedule
Professional written and oral communication as well as excellent interpersonal skills
Solid relationship skills to allow for smooth navigation internally to develop solutions that are a win for both Lavazza and client
Strong negotiating skills and ability to execute a contract with clients as follow up to negotiations
Work Ethic / Style
Unquestionable degree of integrity in all business dealings
Fast starter, self-motivated and willing to assume additional responsibilities
Open and respectful communicator, experienced at building trust and engaging successfully with diverse personal styles
Ability to manage several projects with tight timelines simultaneously
Highly accurate, organized and detail oriented with strong multi-tasking and time management skills
Flexible and willingness to adapt to change
PHYSICAL/TRAVEL REQUIREMENTS
Ability to occasionally lift and/or move up to 55 pounds
Ability to stand for extended periods of time
Travel required up to 75% of time
Ability to travel via vehicle, train, plane based on distance
Overnight travel required
BENEFITS/PERKS
Competitive Medical, Vision, Dental Benefits
401K Package
Employee Assistance Program
Ability to be barista certified
Tuition Reimbursement
Performance Development Plans
Employee Discounts
Mileage Reimbursement
Free coffee, anytime!
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Food and Beverage Services and Food and Beverage Manufacturing
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