Sr People Generalist

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough
• 2022 Best Consumer Lending Solution by Finovate
• 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)
  
  
  

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies .)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that’s our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).
  
  
  

Learn more about our values here .

The Role

The People Operations team is dedicated to ensuring that employees are equipped, supported and empowered in their role at Wisetack. As the Senior People Operations Generalist, you will play a crucial role in supporting this mission through a wide range of responsibilities, from operational tasks to enhancing the employee experience. This hands-on role spans all stages of the employee lifecycle, providing an excellent opportunity to learn, grow, and lead within the People team.

Reporting directly to the Director of People Operations, you will take on both tactical and strategic responsibilities, including managing payroll, partnering with our PEO, owning and refining our HR tech stack and leading benefits administration and planning.

Responsibilities

Operations:

• Provide front-line support for all internal and external People-related questions, including employee inquiries, new hire communications, and Verification of Employment.
• Own and enhance onboarding and offboarding processes, collaborating across the organization to make these experiences seamless and high quality for all involved
• Manage and refine our HR tech stack, overseeing user management, creating employee training materials, leading change management processes, and driving employee adoption of HR tools.
• Ensure systems and data are consistently up to date; regularly audit and maintain employee data, and process changes with a high level of integrity.
• Build and maintain process documentation, knowledge base articles, and internal communications to ensure the team has the information they need to thrive.
  
  
  

Payroll Management:

• Oversee all payroll processing for our bi-weekly and semi-monthly pay groups in collaboration with our PEO (Sequoia One), ensuring accuracy, compliance, and timely distribution.
• Coordinate with Finance to reconcile payroll-related items and address any discrepancies.
  
  
  

PEO Partnership:

• Act as the primary liaison with Sequoia One, managing the relationship to ensure they deliver top-tier services that meet Wisetack's needs.
• Monitor and evaluate PEO performance, making recommendations to enhance service quality and renegotiate terms as necessary.
  
  
  

Compliance & Benefits

• Lead the management and administration of Wisetack’s benefits programs, including health insurance, retirement plans, and employee perks including periodic audits to review offerings.
• Lead the annual benefits renewal process including employee communications and necessary training.
• Provide guidance to employees on benefits-related inquiries, helping them understand and maximize the value of their benefits package.
• Work closely with the Sequoia to track and execute required compliance items including required annual city, state and federal filings.
• Represent the People team in internal and external auditing processes including producing relevant artifacts.
• Manage required employee training within our LMS platform, Ethena, including Harassment Prevention, People Management Training and DEIB.
  
  
  

Requirements

• 5+ years of HR experience at a start-up or technology company.
• Proven track record of supporting and creating operational processes, with experience managing employee data and managing benefits.
• Strong working knowledge of HR tools and systems, including Lattice, Charthop, Ethena, Checkr, Excel (comfortable using vlookups, pivot tables, if statements).
• Extremely high attention to detail and strong organizational skills, with the ability to effectively prioritize tasks.
• Creative thinker and problem solver with a solutions-oriented mindset.
• Excellent communicator who can build strong working relationships with vendors, internal, and external partners.
  
  
  

Bonus points

• PEO and/or payroll management experience
• Fintech experience
  
  
  

Interview Process

• Application Review
• Recruiter Screen
• Hiring Manager Screen
• Virtual Onsite
• Interview I
• Interview II
• Interview III
  
• Final Interview with the Hiring Manager
• References
• Offer
  
  

The range of base salary for the position is between $100,000 - $140,000, plus equity, and benefits . Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!