VIP Staffing provided pay range
This range is provided by VIP Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Primary Responsibilities And Key Tasks
- Manage user accounts, email, OneDrive, SharePoint via Office 365 Admin portal.
- Utilize Azure services to facilitate various administrative tasks and ensure seamless operation of cloud-based solutions.
- Assist Help Desk support for end users, including break/fix support, adding/moving/changing requests, and peripheral device assistance (e.g., printers, phones, tablets) using our ticketing system.
- Promptly respond to incoming support requests (via phone, chat, email, or text) in a professional manner.
- Assess incoming issues and offer assistance using the appropriate resources and documentation.
- Document incoming issues and relevant activities within our ticketing system. Entries should be detailed, accurate, and complete.
- Complete all administrative tasks accurately and in a timely manner.
- Follow appropriate escalation procedures for issues beyond the scope of your expertise.
- Administer the Mobile Device Management (MDM) system to ensure the security and functionality of mobile devices within the organization.
- Regularly review and update knowledge on supported products, technologies, and compliance requirements as stipulated by the US Government for government contracts.
- Use available lab equipment and resources for effective troubleshooting. Ensure resources are returned to their proper condition after use.
- Install and configure both custom and commercial software (Windows, Office, and other tools) in accordance with US Government compliance regulations.
- Assist in managing desktop deployment and operating system images.
- Support the maintenance of servers to uphold business processes and applications, ensuring compliance with government requirements.
- Assist in administering Active Directory domain, DNS, and DHCP.
- Help maintain and support IT networking infrastructure, including networking, wireless, MDM, and firewalls, in alignment with government standards.
- Participate in the execution, monitoring, and verification of backups for data and critical systems, adhering to government compliance regulations.
- Contribute to enhancing routine operations by increasing standardization and assisting in the automation and scripting of tasks.
- Perform off-hours maintenance tasks to minimize business disruption or downtime.
- Help maintain documentation of the IT environment, ensuring it meets US Government compliance standards.
- Perform other duties as assigned.
- 1-3 years of experience in a similar role.
- Familiarity with O365, Azure, Veeam Backups, MDM, and ticketing systems.
- Knowledge of technologies and compliance requirements necessary for US Government contracts.
- Industry certifications are a plus.
- Ability to work as a team player and communicate effectively.
- Problem-solving abilities and keen attention to detail.
- Willingness to learn and adapt in a fast-paced IT environment.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
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