Operations Manager - Prada Dallas North Park

Position: Operations Manager

Department/Function: Retail / Store Operations

Reports to: General Manager/Store Director

Direct Reports: Stock Manager/Stock Specialist/Stock Associate, Alterations Manager/Tailor Specialist/Tailor

Job Summary/Purpose:

The Operations Manager is responsible for planning, directing, and coordinating daily operations.

Duties and Responsibilities:

• Monitor all in-coming and out-going merchandise (in-transit/transfers of finished product, packaging and props), and oversee and authorize all aspects of messenger service, FedEx, UPS and all shipping and transfers
• Review all expense reports/P&L’s for supplies
• Manage maintenance, cleanliness, and organization of stockrooms and front of house
• Work with stock manager on new hire trainings
• Monitor weekly cycle count reports, splitting tickets, G/A reports, all reports that relate to inventory levels (KPIs)
• Communicate with Corporate office to ensure that all new hires have uniforms and that new season uniforms arrive in a timely manner, monitoring that terminated employees return uniforms prior to leaving the company, ensuring the end of season destruction of old uniforms
• Ensure that all transactions are in order and in accordance with Corporate procedure, including: phone orders/charge sends and charge backs
• Support tailor shop with supply orders, equipment issues and maintenance according to Corporate standards
• Monitor sensor application/procedures
• Ensure proper floor presence and awareness
• Touch base with all above support staff management and team
• Authorize schedules for all support staff, create support management schedules
• Processing payroll for all support staff including authorization and allocation of OT
• Preparing/writing annual reviews for all support staff and support management
• Documenting disciplinary actions and performance progress reports for all support staff and support management
• Intense preparation in the months prior to inventory- becomes focal point for store
• Work closely with inventory control team in corporate office to prepare inventory (Store Operations Area Manager, Loss Prevention Director)
• Prepare all communications and conduct training seminars
• Available to spearhead inventory process
• Coordinate inventory schedules
• Reconcile all inventory results and submit to Corporate
• Liaise with loss prevention to keep track of developments (stock losses)
• Oversee and schedule all weekly cycle counts
• Ensure all Incident Reports (“IRs”) are completed with SM support
• Compile all cycle count results (monthly) and send to Corporate
• Communicate any issues to Technical Department (Request painters, electricians, fixtures from Italy etc.) and report everyday store maintenance issues
• Successfully execute all support-related direction as provided by the Corporate partners

Qualifications and Skills:

Proficient in Microsoft Office

Professional communication skills

Flexible scheduling to needs of the business

Physical Requirements:

Lifting, pushing, pulling boxes without assistance

Must be able to pack, unpack, and move stock when supporting back of house functions

Must be able to work shift standing or walking