Service Desk 3/ SD3 (Web Content Manager)

Primary Location: Columbus, Ohio

V-Soft Consulting is currently hiring for a Service Desk 3/ SD3 (Web Content Manager) for our premier client in Columbus, Ohio.

Education And Experience »

• Bachelor’s degree with an emphasis on Communications, English, Writing, Technical Writing, Content Strategy, or UX Design preferred - 4 Years.
• 3-5 years of experience in an operational management, content operations specialist, content manager, content creator, content coordinator, or UX writer role
• Experience formatting content and metadata based on SEO best practices.
• Experience using Cloudinary, HCL content management, Contently, Tinyeditor, and Forms.io preferred.
• Experience with ServiceNow and IOP is desired.

Knowledge, Skills And Abilities »

• Attention to detail and proven organizational and planning skills.

Nice To Have

• Knowledge in tools of the trade to include SEMrush, Moz, Screaming Frog, ahrefs, Google Analytics and Google Search Console.
• Passion for how content can make or break user experience.
• Ability to see content holistically, and how it all works together, from the smallest piece of microcopy to an entire site architecture.
• Ability to make complicated topics clear and understandable.
• Outstanding professional and interpersonal communication skills.
• Respect for deadlines and ability to pivot on multiple content-driven projects.
• Expert understanding of web-writing best practices and the ability to communicate those to others clearly.

What You’ll Do

Job Responsibilities:

• Collaborate with team to standardize workflows.
• Technical support and system access to approximately 15,000 customers using ServiceNow.
• Workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
• Create and conduct training with internal teams and vendors.
• Seamlessly cross-collaborate with other business teams to improve efficiencies, content quality, and workflows.
• Manage daily content tracking, processing, and reporting with cross-functional teams to ensure better content monitoring for accuracy.
• Help clients diagnose and solve content problems, and define content needs to support both user and business goals.
• Procure accurate and up-to-date information from subject matter experts to maintain content relevance.
• Support content product development by acquiring, reviewing, and editing data.
• Manage and update content and campaigns under the direction of the team lead.
• Prioritize effectively under important deadlines, executing on projects’ implementation in a timely manner.
• Assist in the planning and support of content projects and processes.
• Oversee proper execution of projects and troubleshoot problems.
• Track analytics and prepare insights.
• Help apply and maintain consistency with content standards.
• Support content intake and upkeep in backend content management system.

Interested?

Qualified candidates should send their resumes to kjain@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.