Operations Support Manager
Operations Support Manager
FLEX College Prep
Cupertino, CA
See who FLEX College Prep has hired for this role
What you'll do:
Operations Support
- Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online
- Monitor and track data related to customer satisfaction and student progress
- Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic
- Work with the Director for Academic Service Operations on sales promotions and pricing structures
- Coordinate and Facilitate marketing efforts, including webinars, seminars, direct mailings, and more
- Manage FLEX institutional partnerships, ensuring excellent student satisfaction
- Ensure high standards of post-sale service and manage program data and analytics to enhance service quality
- Maintain an updated CRM system, provide accurate sales forecasts, and optimize lead management
- Respond to customer inquiries
Northern California: Cupertino or Palo Alto; occasional travel to Fremont and Irvine offices
Requirements
What we're looking for:
- Bachelor's degree required
- 2 or more years of sales operations experience is a must
- Experience working in education, college prep or related industry strongly preferred
- Strong MS Office and CRM database experience
- Strong interpersonal communication skills, ability to establish rapport with students, parents, and co-workers
- Excellent time-management, attention to detail, and organizational skills
- Proven ability to multi-task
What we're excited to give you:
- Compensation range: $60,000 - $70,000 annually
- Hybrid Schedule after first 90 days
- Opportunities for rapid growth and merit-based promotion
- 3 weeks paid time off
- Paid company holidays
- Subsidized medical, dental and vision insurance
- Discounts for FLEX services
- Free food. Getting out of bed can be hard - coffee's on us!
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Non-profit Organizations and Primary and Secondary Education
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