Logistics & Dispatch Coordinator

Job Title: Logistics/Dispatch Coordinator

Location: Remote

Company: Umbrella BPO & Client Companies

Job Type: Full-time, US Hours - Pacific Standard Time/Eastern Standard Time

Expected start date: ASAP

Overview:

As a Logistics Coordinator, you will play a crucial role in supporting our trucking dispatch team remotely. Your role involves coordinating transportation logistics, ensuring timely and efficient movement of goods, and maintaining strong communication with all stakeholders.

Key Responsibilities:

• Dispatch Coordination:
• Assist the dispatch team in planning and coordinating transportation routes
• Ensure prompt and proper movement of shipments
• Communicate with drivers, carriers, and customers to resolve any issues or delays
• Shipment Management:
• Review shipment materials and documents for accuracy
• Track and monitor shipments to ensure timely delivery
• Make special shipping arrangements as necessary
• Performance Analysis:
• Monitor and analyze logistics performance metrics
• Provide feedback and recommendations to improve efficiency and reduce costs
• Team Collaboration:
• Work closely with other departments to ensure a cohesive approach to logistics operations
• Participate in cross-functional projects and initiatives
• Adaptability:
• Be able to adapt and adjust to the dynamic needs of the business
  

Qualifications:

• Professional English fluency
• Must be able to effectively communicate via phone call
• Bachelor’s degree in Logistics, Supply Chain Management, or related field. (Nice to have)
• Proven experience (3-5 years) in logistics coordination, trucking dispatch or a similar role
• Excellent interpersonal skills
• Strong analytical and problem-solving abilities
• Proficiency in logistics software and Microsoft Office Suite
  
  

What We Provide

• Full-time (40 hours a week)
• Competitive salary compensation based on experience
• Training and growth opportunities provided by Umbrella BPO and outside entities
• Ability to grow your career and determine your next move at Umbrella BPO
  
  

Why Umbrella BPO?

Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

Working Conditions:

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply for the Customer Support Specialist position. Join our team and contribute to the success of our clients through outstanding service and support.

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