Account Solutions Executive
The Account Solutions Executive (ASE) is responsible for understanding and solving our customers’ real business needs by helping them realize our complete product solutions. Primary role is to grow existing accounts quarter over quarter. This role will also provide feedback to further improve our technology through an active customer engagement process.
Responsibilities:
- Actively manage and grow large, pre-existing Enterprise and Mid market accounts in a unique territory and potentially any new accounts/referrals generated
- Understand each account’s resources, capacity, and profitability to assist Management in proper forecasting
- Analyze and manage Key Account Manager Growth Charts to assess each account’s performance
- Create and Maintain active Client Playbooks that will provide key impact action items to drive increases in revenue, profitability and cross services
- Conduct Quarterly Business Reviews (QBR) and on-site visits to clients
- Maintain activities on 100% account retention
- Engagement: executive relationships, shipper awards, joint PR opportunities
- 25-30% travel
- At least 5 years of experience in customer success, client solutions, operations management, account management, account executive or business development within a freight brokerage (inland), or transportation, carrier, 3PL company
- Has managed at least $50M in Truckload/FTL total business for multiple accounts
- Has performed Quarterly Business Reviews (QBR or similar) with clients
- Ability to understand and interpret customer needs, and build relationships
- Ability to work in a fast-paced, team environment
- Technology-savvy and organized
- Knowledge of CRM (Hubspot, Salesforce, Zoho etc)
- Microsoft office proficient (word, excel, powerpoint)
- Bachelor's degree preferred
- Competitive base and quarterly bonus
- Paid customer-related travel & expenses
- Benefits package = 100% employee medical coverage
- 50% on dental, vision for employee and dependents, 401(k)
- 2 weeks PTO + 2 floating holidays or holiday exchange PTO
- 6 paid holidays
- Free gym access
- Eligibility for 50% off of UCI Division of Continuing Education classes
- An unparalleled culture of diversity and inclusion - all while having fun & games!
https://zuumapp.com/
Zuum Transportation Inc. is an Equal Opportunity Employer.
- No recruiters
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Internet Publishing
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