PROJECT MANAGEMENT COORDINATOR

Job Summary

The Project Management Coordinator is responsible for performing the day-to-day order processing functions for

TSMGI’s Promotional Products division. Primary responsibility is to support the Client Account Teams which

includes, but is not limited to, efficient, timely processing of orders; researching and resolving order discrepancies

with vendors, customers and Account Teams; responsive resolution of any order-related concerns involving client

questions, product quality, accounting, technology, purchasing, inventory and shipping.

Key Responsibilities

a Follow day-to-day order processing “Best Practices” in a manner that optimizes efficiency and accuracy

a Address, resolve and respond to all order-related customer questions or concerns

a Provide on-going feedback to the to the Customer Services Manager for updates to “Best Practices” Customer

Services manual

a Process orders in alignment with established department standards for volume, accuracy, and turn-aroundtime

a Ensure all order discrepancies are resolved within the agreed-on inter-departmental and client-driven problemsolving

standards and timelines

a Interact with customers in a responsive, courteous, relationship-building manner that causes clients to feel

valued and appreciated

a Assist other team members to ensure skills and development of all team members are optimized

a Contribute to an environment of support and motivation within the department

a Maintain openness to feedback on performance on a daily, weekly, and monthly basis to optimize

performance and development

SKILLS / QUALIFICATIONS: K e y D e l i v e r a b l e s :

• 1-2 years of customer service experience
• Strong customer service orientation
• Effective interrelationship skills
• Decisive problem solver
• Aptitude for fast and accurate data entry
• Tech savvy regarding ERP systems
• Meets department standards for order entry
  
  

accuracy and productivity

• Responsive and timely problem-solving for external
  
  

and internal customers

• Open & responsive to performance feedback
• Positive contributor to dept. morale
• Supportive of team members
• Communicates customer service issues in a clear,
  
  

succinct manner

• Contributes new and revised ideas for dept. “Best
  
  

Practices”?