Remote Guest Services Coordinator
Remote Guest Services Coordinator
Why Not Travel
Ohio, United States
See who Why Not Travel has hired for this role
We're currently searching for a meticulous and customer-centric Remote Guest Services Coordinator to join our team. In this role, you'll manage room reservations and book accommodations for our clients. If you possess outstanding communication skills, a hospitable demeanor, and a passion for hospitality, we invite you to apply.
Responsibilities
- Manage hotel reservations, including handling inquiries, making bookings, and confirming room availability.
- Engage with guests through phone, email, and in-person interactions to assist with reservation inquiries, changes, and cancellations.
- Facilitate smooth check-in and check-out experiences for guests, addressing any special requests or concerns.
- Process reservations, collect payment information, and issue invoices or receipts as necessary.
- Promote additional services like room upgrades, dining options, and spa treatments to enhance the guest experience and increase revenue.
- Assist guests regarding general inquiries, directions, and information about local attractions and services.
- Address and resolve guest issues or concerns about reservations, billing, or service quality.
- Collaborate closely with vendors and suppliers.
- Remote position with a flexible work environment.
- Business Opportunity
- Travel perks and discounts on personal and professional travel.
- 1099 Opportunity
- Free training and FAM Trips.
- Uncapped Commission Earnings
- Supportive team.
- Excellent communication and interpersonal skills with a friendly and courteous demeanor.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Thorough knowledge of travel destinations, attractions, and various travel products and services.
- Exceptional customer service and problem-solving abilities.
- Passion for travel and a desire to help others create memorable experiences.
- Must be 18 years or older and a US resident.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Travel Arrangements
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