Director of Operations

POSITION SUMMARY: Under the direction of the Senior Director, the Director of Operations oversees the designated department programs and provides support to all assigned Community Residential Services (CRS) managers. The Director of Operations is also responsible for the development and implementation of policies and procedures, and oversight of program operations.

POSITION SALARY: $60,000-$65,000 - $5,000 Sign-On Bonus!!

Duties And Responsibilities

• Ensure thorough review and delegation that assigned programs meet the needs of individuals supported, including, but not limited to, up to date annual plans, assessments, outcome implementation, monthly and quarterly reviews of progress, all required documentation, data collection, and completion of medical appointments
• Ensure the identification of changes in individuals’ needs and implementation of changes in the individual’s programming
• In the absence of Operations Manager, ensure ongoing review and implementation of individual’s annual plan as needed; this includes ensuring justification and request of Needs Group reassessment sent to the assigned Supports Coordinator.
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, corrective action, and termination
• Coordinate with Human Resources (HR) for the hiring and discipline of all personnel, including investigations of disciplinary infractions as needed
• Perform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocols
• Continuously improve operations
• Share information and lessons learned toward continuous improvement with peers and administration for the benefit of all programs
• Plan, staff, review and organize staff assignments for assigned department projects
• Provide operational assistance across various programs as needed
• Provide leadership, coaching, guidance, training and staff development to all levels of department staff
• Provide support and assistance to the Operations Managers in the areas of on-boarding of new employees, job postings and staff data changes/updates as needed
• Assists the Senior Director with reviewing and conducting interviews for team vacancies
• Plan, facilitate, lead and actively participate in program/administrative meetings, staff meetings and meetings with all other departments across the organization as needed
• Provide coverage as direct support professional, Program Specialist, Program Supervisor and/or Operations Manager as needed
• Perform other duties as assigned
  
  

IMMEDIATE SUPERVISOR: Senior Director

DIRECT REPORTS: CRS Operations Managers

CONTACTS: Individuals supported, Elwyn staff, parents, guardians, community agency representatives, providers, government officials, & vendors

Education/Experience/Skills Qualifications

One of the following combinations of education and experience:

• Associate’s Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities
• Bachelor’s degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities
• Master’s Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities
• Five (5) years of program operations and management experience
• Leadership experience in process improvement or operational improvements preferred
• Previous experience working within and managing a unionized workforce preferred
• Must be able to perform CPR, first aid, and crisis intervention techniques using agency-trained protocols
• Must have current, valid driver’s license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
  
  

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.