Customer Logistics Analyst

Description

Responsible for Revlon Promotional order management, tracking, issue resolution across multiple ERP systems (SAP, JDE) Promotional Displays and Pre-Pack Programs. Responsible for Cabinetry order management in partnership with 3rd party partner. Responsible for system Pricing management. This position is responsible to executing Order to Delivery Process that will support to sales department, and it is the first contact for our customer for services level performance. Partner with internal and external teams to drive Customer Logistics processes and results. Continuous professional review of SOP’s inclusive of development, documentation, maintenance, and training.

Responsibilities

CUSTOMER ORDER / DATA ANALYTICS MANAGEMENT

• Must be able to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level.
• Must be able to follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.
• Manage customer requirements utilizing multiple ERP systems (SAP, JDE, BW) for manufactured and procured cosmetics/personal care products.
• Process Promotional orders and Cabinetry support orders for manufactured products for our commercial customers. Manage customer purchase orders and management of change requests.
• Provide system pricing reviews and research across multiple brands.
• Liaise with global business partners to ensure timely execution and management of orders, including promotional programs.
• Provide short term deployment plan adjustments as necessary in response to unexpected events.
• Coordinate databases (Customer & material master etc.) are correct to avoid complaints, returns and other issues due to wrong data.
• Perform extensive research on pricing data in regards to allowances, sales deals, and pricing conditions within MRP systems.
  
  

COMMUNICATIONS / COORDINATION / SUPERVISION

• Partner with Commercial Business/Internal partners (Planning, Distribution, Transportation) to ensure customer requirements and supply constraints are addressed through effective and cost-efficient processes.
• First point of contact for pricing related issues and challenges for resolution.
• Identify opportunities, recommend actions, and lead/participate with cross-functional teams to improve processes.
• Coordinate with Operations departments (Planning, Commercial Business, etc.) as required to achieve proper and timely set up on Sales Deals, Sales allowances, and other pricing related data.
• Collaborate to troubleshoot and coordinate delivery issues and resolve challenges with Customers, Sales, Finance and Supply Chain functional teams.
• Communicates directly and frequently with internal departments and customers through oral or written methods.
• Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
• Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
  
  

PROCESS ANALYSIS / IMPROVEMENTS

• Develop, maintain, and provide training for department-wide SOP’s to further process improvements and increase efficiencies.
• Identify opportunities and recommend actions to improve Customer Service.
• Prepare, review, and/or analyze business reports, and use information to identify operational improvements and cost saving opportunities.
• Participate and engage in continuous improvement efforts to drive order process quality and efficiency.